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Member Service Representative

2 months ago

Edmonton, Canada Servus Credit Union Full time

**Posting Closes**: July 25, 2023

**Employment Status**:Permanent Full Time (37.5 hours per week)

**Compensation**:$39,126- $48,907 per year

Servus is growing We are currently looking for a full time **Member Service Representative **at our **Stony Plain Branch**

Reporting to the Assistant Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment

**Requirements**:
To qualify, you must have **customer service or sales experience, cash-handling experience, and a high school diploma**.

Although not required, the following experience, education/certificates are valuable assets:

- Previous experience working with a financial institution
- Post-secondary education in Finance (or related studies)

**Benefits**

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

- A supportive and engaging working environment
- Benefits that lead the field
- A total rewards strategy that includes recognition for a job well done
- Learning options that support lifelong learning and career-building opportunities
- Opportunities and support for volunteering in local communities and abroad
- Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

- Financial product benefits available immediately
- Group retirement program available after only 3 months
- Employee financial services team available to help you reach your financial goals
- Disability programs
- Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
- Flexible spending account to purchase additional health or personal wellness items
- Wellness initiatives
- Employee and family assistance plan
- Minimum 3 weeks' vacation and vacation purchase program
- Other leaves including parental, emergency days, and critical care days
- Reward programs
- Incentive pay program
- Recognition for years of service

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all the services we providewith a few additional perks

**What happens next?

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