Member Service Representative

4 weeks ago

Edmonton AB, Canada Christian Credit Union Full time €19 - €25
Member Service Representative (Two Positions)

Christian Credit Union is a financial services organization that encourages biblical stewardship, offers modern banking technology and a comprehensive range of financial services solutions with service and advice from experts. We are principled and benefit our members with low fees, great rates and profit sharing while supporting Christian organizations and providing resources to make a difference in the world. 

We have opportunities for the following Member Service Representative (MSR) roles:

  • Member Service Representative 22.50 hours/week – permanent in Lethbridge
  • Member Service Representative Full Time – 18 month contract in Edmonton

The MSR role performs a variety of member service transactions through multiple delivery channels, exercising discretion and judgment to achieve exceptional member satisfaction. This position is well versed in the full range of products and services offered through the credit union and contributes to the organization’s vision - “To be the recognized leader in applying Christian values to financial services”.

What does an MSR do?

  • Initiates and engages in conversations to uncover needs and offer credit union products and solutions to those needs; or make referrals to appropriate staff members.
  • Educates and assists members with self-serve/electronic options and inquiries such as online and mobile banking.
  • Fosters member relationships through service excellence and product knowledge; acting as the first point of contact for members.
  • Processes banking transactions including deposits, withdrawals, loan payments, bill payments, bank drafts, selling foreign currency, cashing cheques and other everyday banking needs.
  • Responds to general telephone and email inquiries.
  • Maintains custody of cash drawer and daily cash holdings, balancing cash each day with receipts and disbursements.

What skills and attributes does an MSR with Christian Credit Union need?

  • Exemplary Christian character with a desire to promote Biblical financial
  • Ability to initiate and engage in discussions with members about potential needs and solutions/products.
  • Strong sense of teamwork and willingness to assist others and contribute to team goals.
  • Possesses Christian Credit Union core values of humble, hungry and people smart.
  • 1 – 2 years of experience in a retail or sales environment.
  • Strong numerical aptitude and 1-2 years of experience handling cash transactions.
  • Excellent organizational skills with an aptitude towards detail and ability to work well under pressure.
  • High School Diploma required; post-secondary education in business is an asset.
  • Proficient in MS Office Suite with strong computer literacy.

The Compensation

A competitive salary range of $18.62 – $25.32 per hour along with benefits package, deposit and loan programs are all reasons to consider Christian Credit Union for your career.

Closing Date: Friday May 24, 2024. We encourage all interested to apply.

We encourage all interested to apply. Please submit your resume and cover letter to:

We thank all applicants for their interest. Only those under consideration for the position will be contacted.

Christian Credit Union is committed to providing accommodations for people with disabilities. If you require accommodation during the application process or selection process, please advise in your cover letter.

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