Customer Area Manager
1 month ago
**Requisition ID**: 333887
**Position Number**: 20032506
**Posting End Date**: April 7, 2023
**City**: Winnipeg
**Site**: Health Sciences Centre
**Department / Unit**: Housekeeping CAM 5
**Job Stream**: Clinical Support
**Union**: Exempt-OT
**Anticipated Start Date**: ASAP
**FTE**: 1.00
**Anticipated Shift**: Days
**Daily Hours Worked**: 7.75
**Annual Base Hours**: 2015
Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
**Position Overview**:
Reporting to the Director of Environmental Services (EvS), the Customer Area Manager provides:
- Management of staff: manages staff assigned to and working in their areas, adhering to HR policy and collective agreement.
- Environmental Services Customer Service Management.
- Quality Assurance: Monitors QA program results to ensure proper service levels.
- Management of Work Assignments: performs costing and development of new/adjusted work assignments for new and expanded programs.
- Budget Management within area.
**Experience**:
- 5 years of cleaning experience in a large facility required.
- 3 years in a management capacity required.
- Experience in scheduling staff required.
- Human resource management experience should include: collective agreement interpretation, discipline processes, grievance processes, job evaluation, delegation of work, job interviews, training needs assessments, performance appraisals, absenteeism review.
- Experience using computerized support systems for business and housekeeping management environment required.
**Education (Degree/Diploma/Certificate)**:
- Completed Grade 12 Education (Manitoba standards).
- Degree or diploma in Business, Supervision or Hospitality required.
- Completion in courses of recognized Management and Supervision required.
**SPECIAL TRAINING**:
- Knowledge of labour law, workplace safety and health regulations, and building and fire codes.
- General knowledge of personal computer operations required (Windows and a networked environment).
**Certification/Licensure/Registration**:
Not applicable
**Qualifications and Skills**:
- Must have excellent analytical, organizational, interpersonal, English language, oral and written communication skills.
- Must have a thorough knowledge of occupational hazards and safety precautions and regulations applicable to a hospital setting.
**Physical Requirements**:
- Constant interruptions, occasional confrontational situations, dealing with personal information in a confidential manner.
- Good physical and mental health, visual and aural acuity, and manual dexterity required.
- Position could require walking for sustained periods.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
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