Call Center Manager

2 weeks ago


Dartmouth, Canada NAPA Auto Parts Full time

Company Description
**Be part of a community of authentic, proud and trusted people**

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

**Job Description**:
**_
NAPA is looking for a Contact Center Manager for one of it's new locations in Dartmouth. You will be responsible to manage a team of agents from a few different stores_**

Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

**_ In this key role, you will:_**
- Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
- Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being
- Manage, coach and guide a team of call center agents
- Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre
- Use reports and KPI's to improve the customer experience
- Meet district level sales numbers

UAPMARITIMES

**Qualifications**:
**_
To join our team, you need:_**
- At least 5-7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance (asset)
- College diploma or other degree in business administration, or equivalent work experience
- Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
- Strong communication, organizational, and problem-solving skills
- Proficiency in Microsoft Office Suite
- Previous Service Centre experience an asset

Additional Information
**_
Your benefits along the way:_**
- Flexible group insurance program: health, drug, dental and life
- Pension plan
- Corporate discounts on the purchase of parts, car dealerships and at fitness centers
- Tuition reimbursement under certain conditions
- Payroll savings program
- Access to the online training center
- Work with great teammates who have the same passion as you

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you


  • Center Manager

    4 weeks ago


    Dartmouth, Canada RelyOn Nutec Canada Full time

    C**enter Manager** **RelyOn Nutec Canada** **Location: Dartmouth, NS** **Vacancies: One (1)** **Employment Type: Full Time** **Anticipated Start Date: TBD** RelyOn Nutec Canada is an ISO registered service-based company focused on exceeding our client's requirements, on time the first time. We provide safety and survival training to the onshore, offshore...

  • Center Manager

    4 weeks ago


    Dartmouth, Canada RelyOn Nutec Canada Full time

    **Center Manager** **RelyOn Nutec Canada** **Location: Dartmouth, NS** **Vacancies: One (1)** **Employment Type: Full Time** **Anticipated Start Date: TBD** RelyOn Nutec Canada is an ISO registered service-based company focused on exceeding our client's requirements, on time the first time. We provide safety and survival training to the onshore, offshore...


  • Dartmouth, Canada TigerTel Full time

    **We are immediately hiring for Full Time, Customer Service Representatives to join our team of incredible people!** We answer incoming phone calls for our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical...


  • Dartmouth, Canada Directors Choice Full time

    **We are immediately hiring for Full Time, Overnight Customer Service Representatives to join our team of incredible people!** We answer incoming phone calls for our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route...


  • Dartmouth, Canada Mackay's Truck and Trailer Center Ltd Full time

    **Parts Counter Person** MacKay’s Truck & Trailer Center Limited is presently seeking a **Parts Counter Person** for their Dartmouth (Burnside) location. This position requires an individual who demonstrates a commitment to excellence in customer service, strong communication skills and the ability to work as part of a team in a fast paced environment....


  • Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • Admin Clerk

    4 weeks ago


    Dartmouth, Canada ARCA Canada Inc. Full time

    Use your skills to help improve the environment! We are an innovative company dedicated to preserving the environment through energy efficiency and proper appliance disposal. This is a great opportunity to pursue a rewarding career with an industry leader. ARCA Canada is seeking experienced **Customer Service Admin Clerks** to join our team in Dartmouth....


  • Dartmouth, Canada MNP Full time

    What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology. Make an impact with MNP Digital as a **Rapid Response Analyst**. You will be an integral part of the team responsible for responding to clients’ technical...


  • Dartmouth, Canada Halifax Regional Municipality Full time

    **Job Posting** - Reporting to the Director of Emergency Management, the Emergency Management (EM) Administrator will administer the Voluntary Vulnerable Persons Registry (VVPR) and the hfxALERT, the municipality’s mass notification system for informing residents about emergencies. The EM administrator will need to establish the VPRR and subsequent...

  • Operations Support

    1 week ago


    Dartmouth, Canada ECRC - SIMEC Full time

    **Essential Qualifications**: - Self-Motivated team player capable of functioning in a dynamic environment. - Ability to function in challenging response situations that require occasional short-notice travel. - A positive approach to working safely and fostering a strong safety culture. - Ability to take on-call duty on a rotational basis - Valid Class 5...

  • Store Manager

    7 days ago


    Dartmouth, Canada Traction Heavy Duty Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...


  • Dartmouth, Canada Medavie Health Services Full time

    Position Type: Permanent Closing date: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS)...


  • Dartmouth, Canada United DFC Soccer Club Full time

    **U9/U10 SKILLS CENTRE COORDINATOR** **Description/ Qualifications** United DFC has a large Under 9/10 Skills Center (developmental) program. A Skills Center is currently the best practice for this age group where all players interested in development train together as a large group and break into smaller teams for games. The goal of these young players is...


  • Dartmouth, Canada Health Services NB Full time

    Position Type: Permanent Closing date: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS)...


  • Dartmouth, Canada Medavie Health Services Full time

    Position Type: Permanent Date de clôture: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...


  • Dartmouth, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team in our **Laval, Ottawa, Halifax or Moncton location. **The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely...


  • Dartmouth, Canada SPCA Nova Scotia Full time

    **Job Type**: Permanent full-time Location: Dartmouth, NS, CANADA Job Title: Communications & Administrative Assistant Number of Positions: 1 Date Posted: June 2023 Start date: As soon as possible. Compensation: $19.00/Hourly Training provided, health benefits after 3 months. Purpose: The Provincial Communications & Administrative Assistant Position...


  • Dartmouth, Canada Health Services NB Full time

    Position Type: Permanent Closing date: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS)...


  • Dartmouth, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...


  • Dartmouth, Canada UPS Full time

    Job Description The HR Geo Services Specialist role is responsible for providing HR support to the geographies within their scope of responsibility. These roles deliver the HR services that require close physical proximity to business operations and cover one to multiple UPS locations. High level responsibilities vary by country based on the level of BPO...