Banquet Manager

4 days ago

Vancouver, Canada Accor HQ Full time

**Banquet Manager**
Do you have a passion for event operations that turn moments into memories? Then, we have the job for you As a Banquet Manager, you will strategically lead the banquets team to take our guest experience to the next level.

**Our Culture & Benefits**:

- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- A competitive salary starting at $65,000 with annual compensation reviews based on your leadership abilities, experience, and achievement of goals
- A complimentary meal during your shift through our Colleague Dining Program
- A travel reimbursement program for a TransLink monthly pass
- Complimentary dry-cleaning of business attire
- An extensive benefits package including medical, dental, vision, life and disability insurance
- A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
- Starting at 10 days of paid vacation earned each calendar year and increasing with length of service
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program
- An employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

**What you will be doing**:

- Leading and supervising the Banquet team in all aspects of the department to ensure service standards are followed
- Supporting the Director, Banquets in administrative duties, including but not limited to: scheduling, payroll, ordering, inventory, etc.
- Consistently offering professional, friendly and proactive guest service by addressing guest concerns quickly, responding with empathy, and ensuring proper communication and follow-up of guest concerns
- Coaching, mentoring, and developing the Banquet team by consistently providing timely and meaningful feedback and recognition, conducting annual performance reviews, and initiating incentive programs
- Developing and maintaining banquet policies, procedures and standards within the department to continuously improve quality, guest and colleague experience, and costs
- Maintaining consistent floor presence by supervising and inspecting all aspects of executing events, including set-up, food service, clearing, and clean-up, ensuring brand standards are maintained
- Creating unforgettable experiences for our guests by effectively communicating all banquet related materials to the kitchen & other support departments as required
- Collaborate with the Conference Services & Catering teams to maintain luxury service, exceptional guest service, and a five-star guest experience
- Ensuring proper staffing and scheduling of Banquet team in accordance with labour, productivity and CBA guidelines
- Contributing to a positive working environment by ensuring all colleague concerns are addressed in a timely, empathetic, and meaningful manner
- Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
- Actively participating and ensuring representation in the Housekeeping department in our Recognition Committee, Health & Safety Committee, and Planet 21 (Sustainability Committee)
- Championing Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, recording accidents and conducting investigations, and participating in return to work programs
- Following all safety and sanitation policies when handling food and beverage
- Completing all other duties and responsibilities as assigned

**Your experience and skills include**:

- Service focused personality is essential and previous Banquet leadership experience required
- Strong interpersonal and problem solving skills
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Previous experience with a Union environment an asset
- Serving It Right certification required
- Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays

**Physical** **Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Frequent kneeling, pushing and pulling
- Frequent ascending or descending ladders, stairs and ramps
- Proven ability to

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