System Support Analyst

3 months ago

Richmond, Canada Aalpha Tech Global Full time

Duration: 7 Months

Shift Hours: Rotating shifts 7 x 24 x 365 including Stat Holidays

Education/Experience.

Associate degree in computer related field required.
Bachelor degree in computer science preferred.
2 to 4 years experience required.

Skills and Competencies:
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
Ability to work independently and manage one time.
Ability to identify, interpret and evaluate system and network requirements.
Knowledge of computer hardware and software as it related to LAN/WAN.
Must have PC and Tablet skills
Must be well versed in MS Windows, MS Office
Minimum 4 Years’ Experience
CompTIA A+ and Network + Certification would be an asset
ITIL Foundations Certification would be an asset

**Responsibilities**:
Coordinates with the Service Desk to ensure proper recording of incidents
Incident briefing general and IT outage briefings
Determines if an incident needs to be escalated according to the priority and severity of the issue
Confirms that each incident is resolved, and that service is restored
Participates in incident reviews
Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority incidents (P1 or P2)
Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
Manager or responsible Manager during exception scenarios” section of the information
Technology Incident Prioritization and Escalation Standards document Infrastructure Services Infrastructure refers to the combination of hardware, software, network resources and services require

Infrastructure Services

Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment

Server and Storage
Servers

Create Virtual Machines (VMs)
Coordinate decommissioning of servers (physical and virtual) Exclusion: Linux VMs are exclusively supported by YVR-IT resources

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- System Support Analyst: 5 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

  • System Support Analyst

    3 months ago

    Richmond, Canada Aalpha Tech Global Full time

    Education/Experience. Associate degree in computer related field required. Bachelor degree in computer science preferred. 2 to 4 years experience required. Skills and Competencies: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one time. Ability to...

  • Computer Systems Support Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Deserving Health International Corp Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Deserving Health International Corp. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have access to the necessary computer networks and systems to perform their duties...

  • Systems Analyst

    4 months ago

    Richmond, Canada Richmond Olympic Oval Full time

    **Systems Analyst**: **Position Type**:Regular Full-Time **Department**:Innovation & Technology (IT) **Direct Supervisor**:Innovation & Technology Manager **Application Closing Date**:Until filled **Number of positions available**: 1 **The Opportunity**: The Richmond Olympic Oval is a renowned indoor multi-sport center and fitness facility in Richmond for...

  • Systems Analyst

    3 months ago

    Richmond, Canada Richmond Olympic Oval Full time

    **Position Type**:Regular Full-Time **Department**:Innovation & Technology (IT) **Direct Supervisor**:Innovation & Technology Manager **Application Closing Date**:Until filled **Number of positions available**: 1 **The Opportunity**: The Richmond Olympic Oval is a renowned indoor multi-sport center and fitness facility in Richmond for community members and...

  • Business Systems Analyst

    1 day ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our information systems meet business requirements and are secure from physical and technical risks.Key ResponsibilitiesDocument technical requirements to ensure alignment with business...

  • Business Systems Analyst

    1 day ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our information systems meet business requirements and are secure from physical and technical risks.Key ResponsibilitiesDocument technical requirements to ensure alignment with business...

  • Business Systems Analyst

    4 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    4 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    1 week ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    1 week ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    5 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    4 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    4 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Business Systems Analyst

    4 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a key role in ensuring that our products, processes, and solutions meet business requirements.Key ResponsibilitiesDocument technical requirements to ensure alignment with business objectivesDesign, develop, and...

  • Systems Analyst

    3 months ago

    Richmond, Canada Graymont Full time

    **Job Brief**: Canada - BC - Richmond **Systems Analyst** **Summary/Purpose**: **About Graymont**: **Primary Responsibilities**: - Analyze and assess existing business systems and integration requirements for in-house and cloud based systems. - Plan, schedule, and perform regular software upgrades and security updates. - Create system specifications and...

  • Business Systems Analyst

    7 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleBig Fresh is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in ensuring that our information systems meet the business requirements of our organization.Key ResponsibilitiesDocument technical requirements to ensure that products, processes, and solutions meet...

  • Business Systems Analyst

    7 days ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleBig Fresh is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in ensuring that our information systems meet the business requirements of our organization.Key ResponsibilitiesDocument technical requirements to ensure that products, processes, and solutions meet...

  • Business Systems Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a critical role in ensuring that our information systems meet the business requirements of our organization.Key ResponsibilitiesTechnical Requirements: Document technical requirements to ensure that products,...

  • Business Systems Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a critical role in ensuring that our information systems meet the business requirements of our organization.Key ResponsibilitiesTechnical Requirements: Document technical requirements to ensure that products,...

  • Business Systems Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Big Fresh Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Big Fresh. As a Business Systems Analyst, you will play a critical role in ensuring that our information systems meet the business requirements of our organization.Key ResponsibilitiesTechnical Requirements: Document technical requirements to ensure that products,...