IT Administrator

**About Rentsync**:
Rentsync is a fast-growing company offering robust software solutions for the multifamily housing industry. We deliver innovative tools to help property management companies optimize operations, improve tenant experience, and achieve their business goals. Through brands such as Rentsync, Rentals.ca Network, and more, Rentsync has a wide reach across Canada.
Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require accommodations, please notify us.
**Summary of Responsibilities**:

- Monitor and maintain computer systems (Windows, macOS, Ubuntu) and networks.
- Provide Level 1-3 helpdesk support via Jira.
- Own the IT onboarding and offboarding process for employees.
- Perform routine computer maintenance (patching, configuration updates, upgrades, performance monitoring).
- Audit asset inventory and access systems to ensure compliance with IT and cybersecurity policies.
- Provision and track user assets and servers (device provisioning is conducted at our STC office).
- Develop and maintain IT process documentation; continuously improve processes.
- Automate repetitive tasks using scripting (Bash, Python, ShellScript, or JavaScript).
- Support corporate security efforts by administering MDM, antivirus, and vulnerability management tools.
- Collaborate with other teams to ensure compliance with security standards, including Law 25, SOC2, ISO 27001, and GDPR.
- Perform basic system administration tasks on servers in AWS and GCP.
- Administer Google Workspace.
- Roll out new tools and software, and conduct migrations between IT systems.
- Other duties as assigned

**Required Knowledge, Skills, Abilities & Qualifications**:

- College diploma or higher in Information Technology, Computer Science, or a related field, or 2+ years of experience in a similar role (new grads welcome).
- Excellent written and verbal communication skills in English.
- A solid understanding of networking concepts, operating systems, and hardware/software troubleshooting.
- Experience in resolving technical issues.
- Familiarity with cloud environments (AWS, GCP, or Azure) is a plus.
- Experience in at least one programming language: Python, JavaScript, Bash, or ShellScript.
- Knowledge of corporate compliance standards (SOC2, ISO 27001, NIST CSF) is a plus.
- Previous experience in technical support or hands-on experience with computers or cloud environments is highly desirable.