Retail Sales Associate

6 months ago

Halifax, Canada La Senza Halifax Shopping Centre Full time

Overview

Sales Associate - Job Description

La Senza sales associates deliver a best in class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales and SPAH performance and demonstrate all expected selling behaviors plus embody all attributes of La Senza sellers. They live our values and represent the brand in their behaviors.

Role and Responsibilities
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences. Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience. Develop customer loyalty and following.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless.
- Process customer transactions, returns or exchanges accurately and efficiently and create lasting

customer impressions
- Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.
- Understand, adhere to and reinforce brand standards
- Reinforce all activities related to providing a safe working environment
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
- Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
- Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards.

**Qualifications**:

- Embraces the organization’s mission
- Meets defined availability criteria, including nights, weekends and non-business hours
- Ability to work as part of a team
- A genuine desire to provide excellent customer service
- Excellent listening, organization and follow through skills
- Ability to connect with and relate to customers and build meaningful relationships

**Job Types**: Part-time, Permanent, Seasonal

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Work setting:

- Apparel store

Ability to commute/relocate:

- Halifax, NS B3L 2H8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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