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Account Manager, Personal Lines

1 month ago

Toronto, Canada PROLINK Full time

**The Company**:
PROLINK—Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

**The Role**:
As an Account Manager in PROLINK’s Personal Insurance department, you will use a consultative approach to advise clients and help them make educated decisions about their personal insurance needs. You will work to understand each client’s risk management needs, identify gaps in coverage and loss exposures, and ensure each client feels confident in their choice of broker, insurer(s) and solutions. You will foster a sense of belonging to the PROLINK organization such that your clients they view you as “their personal connection in the insurance business” who can help them, their families, and their networks.

**By the end of the first quarter, you should be able to**:

- Organize and prioritize work to have a clear understanding of writing certificates and the details required;
- Independently navigate through various insurance portals, rate manuals, wordings, and bulletins;
- Follow departmental best practices and provide clear and detailed notes for every client interaction from start to finish.

**Responsibilities**
- Cultivate client relationships by taking the time needed to understand their unique requirements and explore the opportunity to upsell or cross-sell insurance products;;
- Manage the renewal process;
- Act as the primary client advocate on claims when necessary;
- Collaborate with both sales and service teams to effectively manage and grow our account base;
- Oversee, guide, or instruct support staff as needed on:The preparation and timely issuance of policies, cover notes, certificates of insurance, binders, invoices and client correspondence, where applicable; and the administration of claims reporting with insurers;
- Ensure accurate billing and accounting;
- Escalate any incidents or potential conflicts with clients or colleagues to senior management as needed;
- Document all client correspondence and underwriting information on PROLINK’s Broker Management System, sales pipeline tools, and other company portals;
- Stay updated on industry trends and solutions to keep clients fully informed with relevant information and perspectives.

**Education & Experience**
- **Education**:Must be RIBO Licensed.
- **Experience**: A minimum of 1 - 3 years of experience in Account Management in an insurance brokerage or insurance company. Exposure to Underwriting, Personal Insurance (Home and Auto) or Group Insurance is strongly preferred.
- **Skills**: Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills. Detail-oriented, with the ability to work in a fast-paced, high volume environments. Proficiency in Microsoft Excel is an asset.
- **Softer Skills**: A team player with a client-centric approach, ready to deliver great service. A positive attitude with the flexibility to support the team with any ad-hoc needs.

**Other Information**
- Enjoy a competitive compensation package;
- Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
- Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
- Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business;
- Grow your career in an organization that loves to recognize and reward its top talent;
- Relish in the comfort of working from home and from our office (as circumstances permit and require).

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.