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Technical Writer

1 week ago


Burnaby, Canada Squirrel Systems Full time

**TECHNICAL WRITER**

Burnaby, BC | Permanent Full-Time | Hybrid | Start Date: ASAP

**Here’s what you will be doing**:
Squirrel Systems is looking for a **Technical Writer** to join our Quality Assurance team in Burnaby, BC. Reporting to the QA Manager, the Technical Writer will be responsible for reviewing and writing internal technical documents based on the new software and hardware while providing feedback to Product Development team on the new product. The technical documentation is used as a reference and training tool for other employees and customers. The Technical Documenter is required to write in a concise yet informative, easy to understand style. The Technical Writer must be able to research and understand the functionality and purpose of Squirrel products and translate this understanding into text that is easily understood by any reader.

The Technical Writer is also responsible for maintaining and updating existing documents and field advisories in order to reflect the correct status of the products as well as assisting in uncovering software defects and issues that are discovered internally or by our clients by acting as the Tier 4 escalation point for Support. This position collaborates with Product Development, QA teams well as Sales, Marketing, Support and Field teams to ensure our documents are as accurate as possible.

**Specific duties include**:

- Review all marketing requirements and match against developer designs and delivered programs reporting any differences found during UAT process
- Provide internal technical documentation for all features based on requirements and design documents
- Provide maintenance and updates to existing documents and tech notes
- Post all documents and tech notes to Techweb as required
- Report, document, file and track all defects, supporting paperwork, suggestions, questions, and discrepancies through proper channels
- Demonstrate ability of good analytical and writing skills with the ability for high quality deliverables working under tight deadlines
- Perform necessary time tracking and activity status updates in project tracking system to ensure billing is accurate where applicable
- Assist with nominal amount of miscellaneous administrative tasks when required (filing, copying, and distribution of data)
- May be required to provide end user documentation when requested from Marketing

**What you bring**:

- Degree/diploma/certificate in technical documentation or minimum 1 year to less than 2 years of technical documentation/editorial experience is a must
- Demonstrated effective writing and verbal communication skills, including the ability to create comprehensive technical documentation and technical notices in English language
- Prior experience with Squirrel Point-of-Sale (POS) system is a must
- Experience in the Tech/Software industry preferred
- Background in hospitality/restaurant industry a bonus
- Knowledgeable of Microsoft operating systems Server 2016/2019, Windows 10
- Experience working in a team-oriented, collaborative environment
- Excellent interpersonal and organizational skills
- Excellent teamwork and proven ability to influence cross-functional teams
- Ability to work with technical and non-technical internal and external stakeholders
- Self-directed, strong initiative and ability to work with mínimal supervision
- Ability to adapt to and learn new software quickly
- Attention to detail in all areas of work
- Ability to follow through and complete overlapping projects

**What we offer**:

- Amazing people
- Professional development and training
- Competitive compensation
- Comprehensive benefits package, including health benefits for employees and family
- Paid time off, flexible vacation time - plus your birthday off
- Tons of fun social events
- Opportunities to give back to our community
- Fully stocked kitchen with snacks and beverages (bottomless lattes, coffees, and hot chocolate)

**We want to grow with you**:
Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing guest experiences

We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

Our values:

- **Think Big, Be Bold**: We’re all about thinking outside the box. In fact, there is no box. The possibilities are endless, so we welcome bold and innovative ideas.
- **Walk a Mile**: By understanding our clients as well as each other, we can achieve our purpose of enabling amazing guest experiences.
- **Together We’re Better**: We’re stronger as a team. Our Big Hairy Audacious Goa