Business Analyst

3 weeks ago

Vancouver, Canada Family Insurance Solutions Full time

**Job Type **Regular Full-Time

**Remote Type **Hybrid

**Location **Vancouver, Canada

**Love What You Do**
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers, and customers while ensuring collaboration, teamwork, and accountability for goals.

**What can you expect in this role?**
Reporting directly to the Program Manager, the Business Analyst is responsible for providing both operational and project related business analysis including business requirements elicitation and documentation. This position provides testing support as business needs require.

**Responsibilities**
- Build stakeholder trust by understanding Family systems, business concepts, issues, and opportunities.
- Facilitate problem solving discussions and general communication between business areas.
- Facilitate requirements elicitation with a variety of stakeholders. Work with business users to capture and document concise, clear business requirements. Maintain requirements that are comprehensive, accurate and unambiguous.
- Mediate differences in stakeholder perspectives to enable requirement consensus.
- Provide feasibility and cost benefit analysis support of project initiatives to the business units.
- Assist stakeholders to create project initiation or change request documents.
- Provide impact assessments for the project requests and assist other project delivery teams with details to provide their impact assessments. Provide advice, assistance, and quantitative analysis (decision-making support), to the business units. Provide workflow analysis and documentation support to business units including process engineering, process control and standard operating procedures.
- Liaise with systems developers, quality engineers, and business users to ensure understanding and usage of business design documents and functional specifications.
- Facilitate communication between business users and Family’s project delivery teams to ensure a common understanding and consensus of technical solutions being implemented.
- Review test cases to ensure their accuracy and that they fully test the business requirements.
- Provide direction and support to business teams as they prepare and execute user acceptance testing.
- Work with business analysts on other projects to identify critical interdependencies.
- Commitment to regular ongoing professional development (including professional associations, and current industry trends) and work towards adoption for practice improvement at Family.

**What you bring to the role?**

**Experience & Educational Qualifications**
- Bachelor’s degree in business or computer Science
- CCBA certification
- CBAP certification preferred.
- UI/UX knowledge and 2+ years’ experience is preferred, not mandatory.
- 5+ years of business analysis experience delivering medium to large complex IT projects.
- Hands on experience leveraging both Waterfall and Agile methodologies.
- Insurance Industry knowledge and background will be a plus.

**Personal Skills**
- Excellent technical and business writing skills
- Excellent analytical, problem solving, planning, and investigative skills.
- Excellent communication and interpersonal skills
- Must be detail oriented and resourceful.
- Exercise sound judgment and make appropriate recommendations.
- Ability to independently plan, prioritize, and coordinate a diverse set of activities to consistently meet targets in a changing environment.
- Ability to adapt to a changing and fast paced work environment.
- Willingness and initiative to assist quality engineering team when needed.
- Must be a team player and work well with cross-departmental teams.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Retirement savings program with company-matched RRSP contributions
- Generous time away, including vacation, personal leave, and birthday leave.
- Paid volunteer days and company matching on charitable donations.
- Competitive salary and benefits, including educational resources, tuition ass

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