Physio Office Receptionist

5 months ago

Surrey, Canada Diane Lee & Associates Full time

Diane Lee & Associates is a leading physiotherapy clinic dedicated to providing exceptional care and rehabilitation services to our community. We are currently seeking a friendly, people-centered, and efficient receptionist to join our team, preferably with experience in using the EMR (Electronic Medical Records) system, specifically JANE, Microsoft Office (Word, Excel) and Canva.

**Responsibilities**:

- Greet patients and visitors with a warm and welcoming demeanor.
- Answer phone calls and respond to inquiries in a professional and helpful manner.
- Schedule appointments and manage the appointment calendar efficiently using the JANE EMR system.
- Assist patients with filling out necessary forms and gathering relevant information for input into JANE.
- Verify insurance information and collect payments as needed, ensuring accurate recording within the EMR system.
- Utilize JANE to update and maintain patient records, ensuring all information is accurate and up-to-date.
- Collaborate with the physiotherapy team to ensure a smooth patient experience, including coordinating and communicating visit details through the EMR.
- Handle administrative tasks, with proficiency in JANE, Microsoft Office (Word & Excel) and Canva for marketing.

**Qualifications**:

- Previous experience in a medical office or healthcare setting is preferred, with specific knowledge of the JANE EMR system.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities (reception holiday coverage) and handle a fast-paced environment.
- Proficient in basic computer skills and familiarity with office software, especially JANE, MS Office and Canva.
- Compassionate and empathetic attitude towards patients.
- Ability to maintain confidentiality and handle sensitive information.

**Job Types**: Part-time, Permanent

**Salary**: $20.00-$23.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Surrey, BC V3Z 6X2 (required)

Ability to Relocate:

- Surrey, BC V3Z 6X2: Relocate before starting work (required)

Work Location: In person

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