Service Advisor

5 months ago

Brampton, Canada Auto Planet Full time

**Drive for Excellence**

Since 2015 **AutoPlanet Brampton** has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

**AutoPlanet Brampton **is looking for a **Service Advisor** to be part of their dynamic team.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**About you.**

You will join a team dedicated to working cohesively together. You are committed to helping us provide a hassle free, honest and transparent environment for our guests and team. With a team that has countless success stories of career mobility, expect that you will be on the right path to growing and acquiring new skills.

**Here’s what you’ll deliver**:

- Greet each customer in a prompt, courteous manner.
- Communicate with customers to determine the nature of the mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
- Obtain customer and vehicle data.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests (if required) of customer vehicles in order to assess customer concerns.
- Maintain a daily log of repair orders written as well as their status.
- Manage minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
- Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
- Complete safety checks for used vehicles within dealerships.
- Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**You champion success with these accomplishments**:

- High School Diploma or GED is required.
- Minimum 1 year of automotive experience or equivalent is required.
- Must have a valid Ontario Driver's License and good driving record..
- CDK Dealer software experience is an asset.
- Basic knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow on

  • Automotive Service Advisor

    2 months ago

    Brampton, Canada PAL AUTO SERVICE Full time

    **Pal Auto Service is looking for an Automotive Service Advisor to join our team!** Automotive knowledge is preferred along with great customer service skills. We have been providing exceptional customer service to the GTA since 1994. Our new state-of-the-art new facility is NOW OPEN! Career development and long-term permanent positions are available with a...

  • Automotive Parts Advisor

    4 weeks ago

    Brampton, Canada PAL AUTO SERVICE Full time

    **Pal Auto Service is looking for an Automotive Parts Advisor to join our team!** Pal Auto Service has been in business for more than 25 years. We strive to make every customer experience easy, efficient, and enjoyable. Our new state-of-the-art facility is NOW OPEN! **Position Description** - Greeting service department customers in a polite and...

  • Service Advisor

    1 month ago

    Brampton, Canada The Humberview Group Full time

    Mayfield Ford Lincoln is looking for a **Service Advisor** to add to their team in Brampton. Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The...

  • Service Advisor

    6 months ago

    Brampton, Canada Brampton Chrysler Full time

    Looking for a New Challenge? Look no further than **Brampton Chrysler**! Brampton Chrysler is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the GTA! To do this, we are searching for an Automotive Service Advisor! If you have Service Advisor experience or are looking for a new career, a dynamic personality, a great...

  • Service Advisor

    6 months ago

    Brampton, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    6 months ago

    Brampton, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    1 month ago

    Brampton, Canada Attrell Hyundai Full time

    **Overview** **Responsibilities** - Greet customers promptly and professionally upon arrival at the service department. - Assess customer needs and recommend appropriate services based on mechanical knowledge and experience. - Provide detailed explanations of services and repairs needed, ensuring customers understand their options. - Handle cash...

  • Service Advisor

    2 days ago

    Brampton, Canada Attrell Toyota Full time

    **About Us**: At Attrell Toyota, we pride ourselves on delivering exceptional service and building lasting relationships with our customers. We are looking for a motivated and experienced **Toyota Service Advisor** to join our team. If you are passionate about customer service and have experience with Toyota vehicles, we want to hear from...

  • Service Advisor

    6 months ago

    Brampton, Canada Frost GM Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** **Dilawri Group in Ontario** is now actively searching for a **Service** Advisor **to join the team at **Frost GMC**. Thrive in a customer service environment. Are available to work Monday to Friday and every 3rd Saturday. **Responsibilities**: - Provide front-line customer service and sales...

  • Automotive Service Advisor

    2 months ago

    Brampton, Canada Canadian Tire - Brampton #305 Full time

    **Job Overview** Looking For a hard working **MINIMUM OF 1 YEAR EXPERIENCE in Automotive Advisor Position ONLY **individual to fill a vacancy in our Automotive Service Advisor position. 1. Creating vehicle repair orders (Customer interaction) at Service Counter 1. Reviewing vehicle repair orders, estimates, & inspection forms with customers at Service...

  • Service Advisor

    4 months ago

    Brampton, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    2 months ago

    Brampton, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Financial Services Advisor

    4 weeks ago

    Brampton, Ontario, Canada LendX Financial Inc. Full time

    Role SummaryAt LendX Financial Inc., we are seeking a skilled Financial Services Advisor to join our team. As a Financial Services Advisor, you will play a critical role in providing exceptional customer service and expertise to our clients. You will be responsible for approving or rejecting loan applications, assisting clients with financial objectives, and...

  • Automotive Service Advisor

    6 months ago

    Brampton, Canada Vision Truck Group Full time

    Vision Truck Group is growing again! Vision Truck Group is revolutionizing the Truck Repair industry together with Mack Trucks, the toughest name in trucking. Business is strong and we are looking to add a Service Advisor to our established industry leading team at our Cambridge dealership. We hold a strong commitment to our employees and place their...

  • Service Advisor

    5 months ago

    Brampton, Canada Frost GM Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Frost GM**. - Want change in a disruptive market - Like being uncomfortable with "change" to grow - Want to be part of the "new era" of analytical leadership and empowerment - Have no Management experience...

  • Service Advisor

    3 months ago

    Brampton, Canada Frost GM Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Frost GM**. - Want to work in an ever-changing market - Enjoy working in a fast-paced environment where adaptive skills lead to success - Want to be part of an organization leading the way with analytical...

  • Service Advisor Specialist

    4 weeks ago

    Brampton, Ontario, Canada Performance Auto Group Full time

    About Performance Auto GroupAs a leading automotive company in Southern Ontario, we have over 2000 employees, 23 brands, and 44 locations across Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville, and Toronto.Job OverviewWe are seeking a highly skilled Service Advisor Specialist to join our team. This role involves...

  • Strategic Financial Services Advisor

    3 weeks ago

    Brampton, Ontario, Canada Vertex Insurance and Investments Inc. Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Strategic Financial Services Advisor to join our team at Vertex Insurance and Investments Inc. In this role, you will be responsible for assisting clients in achieving their financial objectives through the sale of credit and loan services.

  • Automotive Service Advisor

    3 months ago

    Brampton, Canada Canadian Tire Corporation, Ltd. Full time

    Overview: **Responsibilities**: - Greet customers and assist them with their service needs - Provide recommendations and cost estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Communicate effectively with technicians to ensure timely completion of services - Handle cash...

  • Automotive Service Advisor

    6 months ago

    Brampton, Canada Canadian Tire Corporation, Ltd. Full time

    Overview: **Responsibilities**: - Greet customers and assist them with their service needs - Provide recommendations and cost estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Communicate effectively with technicians to ensure timely completion of services - Handle cash...