Supervisor, Authorizations

2 weeks ago

Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

**Location**
- Office

**City/Town**
- Toronto

**Department Name**
- Shared Services

**Description**

**About TSSA**:
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but our employees share a few key traits:
- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

TSSA provides our employees with competitive compensation, excellent benefits, and — most importantly — a sense of purpose. Our work is vital to the success and safety of the Province, and it’s our people who make it possible.**What you will do**:

- Provides day-to-day oversight, direction and guidance to the Authorization team and the Training and Certification Advisors. The incumbent is responsible for responding to a broad range of client enquiries
- Manages the entire Authorization stream which includes device licensing, business registration, people training and certification, and certification of inspection
- Ensures a positive image of the company and maintaining effective relationships by providing timely information to internal and external customers; building credibility with key external stakeholders; communicating and demonstrating TSSA’s corporate values; providing team leadership and direction; monitoring team performance results against established operations and productivity criteria and adhering to and promoting ethical business practices (e.g., developing and documenting policies and procedures relating to the Authorizations department)
- Manages Ontario-wide examination scheduling services, ensuring appropriate access across the province
- In consultation with program areas and external governing bodies, lead reviews of all examination database questions with a view to continuously enhance the exam banks and to ensure that all questions are relevant, accurate and meet current best practices in exam question design
- Supports the business programs in accordance with the TSS Act, Regulations, Director’s Orders, CAD amendments and documented policies and procedures
- Establishes and achieves the Authorizations departments objectives to support the corporate strategies and business plan initiatives
- Works collaboratively with the Intake and Workforce Planning teams as one team under Operations Shared Services
- Acts as Subject Matter Expert for special projects as required

**What do you need to succeed?**
- Excellent written and verbal communication skills
- Leadership skills, including coaching and performance management
- Customer service: action-oriented to anticipate and understand needs, develop innovative options and deliver results
- Relationship building including conflict resolution
- Customer and employee relationship management skills
- Strong problem-solving and analytical skills
- Business requirements gathering
- Fundamental data architecture concept with a strong data mind-set
- Organizational Skills - priority/time management expertise and demonstrated ability to deliver on commitments and effectively manage competing priorities
- CRM concepts, systems and industry trends
- Technical competencies (e.g., ability to read and interpret regulations; office management practices and procedures)
- Knowledge of call center operations
- Strong PC skills related to MS Office products (Outlook, Word, Excel, PowerPoint)

**Inclusion and Equal Opportunity Employment**-
- Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code._

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