Parts Delivery Manager

2 months ago

Mississauga, Canada ALSTOM Full time

Req ID:414980

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

The role of the _Parts Delivery Manager_ is to lead, deliver and ensure the performance of spares parts business for North America Parts & CRO (Components Repair Overhauls) business unit, including the customer service, procurement and logistic activities across multiple sites in Canada and United States (Mississauga, New Castle, Naperville, Pittsburgh and Plattsburgh). The _Parts Delivery Manager_ is responsible of leading the end-to-end execution of the spares parts business including the time to quote and on time delivery (OTD) of the supplies to the Customers.

To act upon the Parts & CRO business execution and delivery strategy, this position is a strategic role for the organization and our ability to growth and deliver the Services North Americas business.

Reporting directly to the Head of Parts & CRO, the _Parts Delivery Manager_ will be expected to work autonomously, setting high personal standards, delivering objectives and reports in a timely and accurate manner. This role could be based in Naperville, USA or Mississauga, Canada.

**KEY RESPONSIBILITIES**
- Lead the Parts and CRO Parts delivery activities.
- Deliver and oversee all parts delivery from the Customer parts requests to sourcing to delivery and invoicing.
- Oversee Customer service, procurement, business analyst, supply chain, engineering and quality deliverables related to spares parts business, including a strong collaboration with the warehouses.
- Direct line manager for Customer Services, Procurement, and business analyst teams.
- Manage Customer relationship and satisfaction for the Parts business.
- Deploy and sustain region and central processes.
- Manage and improve related performance (Quality, Cost, Delivery) in line with Services strategy, targets and in compliance with Alstom policies, standards (incl. local regulations), such as time to quote, on time delivery to Customer, on time delivery from suppliers (internal and external), win rate, pricing, margin,
- Monitor the performance of the activities with associated KPI, reports and governance.
- Prepare, monitor and track budget or the department.
- Ensure data accuracy in SAP/GSI.
- Forecast parts needs to maintain optimal inventory levels.
- Ensure a consistent vision and standardized process for all responsible functions in Parts & CRO sites.
- Lead the team and increase competencies and expertise.
- Manage resources availability and planning according to workload and forecast work.
- Lead hiring process considering compliance with local legislation.
- Perform skills management and ensure resources development (trainings, coaching and shadowing program, qualification,) to support further development of the team competencies.
- Perform the PMC (People Management Cycle) with employees as per local HR policy.
- Implement and maintain continuous improvement projects related to parts delivery.
- Improve Customer satisfaction.
- Implement optimized inventory management.
- Increase margin and push price elasticity in line with the growth plan.
- Implement and maintain APSYS (Alstom Performance System) for respective functions.
- Deploy quality and problem-solving mindset (Poke Yoke, QRQC, 5 Why,).
- Adopt standard Alstom processes and rules for business development and project execution activities.
- Analyze business results & competitive performance and make recommendations based upon a thorough understanding of Alstom, our customers and market dynamics to meet/exceed our financial targets.
- Participate on the various projects supporting the Parts & CRO Growth Strategy such as
- Implement the Alstom Part and Overhaul Operating model (APO-Line). Optimizing the pricing strategy and leveraging inflation.
- Develop upstream the business readiness (maximize parts list pricing, obsolescence as a leaver, aftermarket clause in rolling stock contract, upsell warranty aftermarket, boots on the ground program.
- Offer new customer experience trough virtual solutions and expand the parts catalogue (SAP GSI optimization, unsolicited Health Hub and TSSSA proposal, virtual parts catalogue)

**Postholder requirements**
- Bachelor's or master’s degree from an accredited university in Business or Supply Chain
- At least 15 years’ experience in rail or related business or project industries
- At least 15 years of strong experience in Customer services, procurement or supply chain.
- Experience in the spare parts business required.
- Proven experience managing a team. Integrati

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