Parts Delivery Manager

7 days ago

Mississauga, Ontario, Canada ALSTOM Full time
Req ID:414980


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation.

Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.

Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.


The role of the _Parts Delivery Manager_ is to lead, deliver and ensure the performance of spares parts business for North America Parts & CRO (Components Repair Overhauls) business unit, including the customer service, procurement and logistic activities across multiple sites in Canada and United States (Mississauga, New Castle, Naperville, Pittsburgh and Plattsburgh).

The _Parts Delivery Manager_ is responsible of leading the end-to-end execution of the spares parts business including the time to quote and on time delivery (OTD) of the supplies to the Customers.


To act upon the Parts & CRO business execution and delivery strategy, this position is a strategic role for the organization and our ability to growth and deliver the Services North Americas business.


Reporting directly to the Head of Parts & CRO, the _Parts Delivery Manager_ will be expected to work autonomously, setting high personal standards, delivering objectives and reports in a timely and accurate manner.

This role could be based in Naperville, USA or Mississauga, Canada.

KEY RESPONSIBILITIES

  • Lead the Parts and CRO Parts delivery activities.
  • Deliver and oversee all parts delivery from the Customer parts requests to sourcing to delivery and invoicing.
  • Oversee Customer service, procurement, business analyst, supply chain, engineering and quality deliverables related to spares parts business, including a strong collaboration with the warehouses.
  • Direct line manager for Customer Services, Procurement, and business analyst teams.
  • Manage Customer relationship and satisfaction for the Parts business.
  • Deploy and sustain region and central processes.
  • Manage and improve related performance (Quality, Cost, Delivery) in line with Services strategy, targets and in compliance with Alstom policies, standards (incl. local regulations), such as time to quote, on time delivery to Customer, on time delivery from suppliers (internal and external), win rate, pricing, margin,
  • Monitor the performance of the activities with associated KPI, reports and governance.
  • Prepare, monitor and track budget or the department.
  • Ensure data accuracy in SAP/GSI.
  • Forecast parts needs to maintain optimal inventory levels.
  • Ensure a consistent vision and standardized process for all responsible functions in Parts & CRO sites.
  • Lead the team and increase competencies and expertise.
  • Manage resources availability and planning according to workload and forecast work.
  • Lead hiring process considering compliance with local legislation.
  • Perform skills management and ensure resources development (trainings, coaching and shadowing program, qualification,) to support further development of the team competencies.
  • Perform the PMC (People Management Cycle) with employees as per local HR policy.
  • Implement and maintain continuous improvement projects related to parts delivery.
  • Improve Customer satisfaction.
  • Implement optimized inventory management.
  • Increase margin and push price elasticity in line with the growth plan.
  • Implement and maintain APSYS (Alstom Performance System) for respective functions.
  • Deploy quality and problemsolving mindset (Poke Yoke, QRQC, 5 Why,).
  • Adopt standard Alstom processes and rules for business development and project execution activities.
  • Analyze business results & competitive performance and make recommendations based upon a thorough understanding of Alstom, our customers and market dynamics to meet/exceed our financial targets.
  • Participate on the various projects supporting the Parts & CRO Growth Strategy such as
  • Implement the Alstom Part and Overhaul Operating model (APO-Line). Optimizing the pricing strategy and leveraging inflation.
  • Develop upstream the business readiness (maximize parts list pricing, obsolescence as a leaver, aftermarket clause in rolling stock contract, upsell warranty aftermarket, boots on the ground program.
  • Offer new customer experience trough virtual solutions and expand the parts catalogue (SAP GSI optimization, unsolicited Health Hub and TSSSA proposal, virtual parts catalogue)

Postholder requirements

  • Bachelor's or master's degree from an accredited university in Business or Supply Chain
  • At least 15 years' experience in rail or related business or project industries
  • At least 15 years of strong experience in Customer services, procurement or supply chain.
  • Experience in the spare parts business required.
  • Proven experience managing a team. Integrati

  • Experienced Dz Parts Delivery

    7 days ago

    Mississauga, Ontario, Canada Premier Truck Group Full time

    Winners Work HerePremier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.Who is Premier Truck Group?Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and...

  • Transportation & Delivery Manager

    6 days ago

    Mississauga, Ontario, Canada The Brick Full time

    Is this job for you?:Do you believe in putting the customer first?Are you a team player and do you have an incredible sense of leadership?Are you motivated by achievement goals?WELCOME HOMEThe Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and...

  • Procurement Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada eTeam Inc. Full time

    Client has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission for patients by building new capabilities and creating a more agile...

  • Procurement Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada Roche Full time

    The Position Relocation benefits are NOT available for this position. Must be willing to work three days onsite (Mississauga, Canada location) Procurement Delivery Manager Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global...

  • Senior Buyer

    7 days ago

    Mississauga, Ontario, Canada Sage Parts Full time

    The Senior Buyer is primarily responsible to manage branch purchasing activities, including parts research, supplier identification, and placing and managing supplier PO's. Ability and availability to perform all typical inventory management and warehousing and logistics functions as well as any other related or requested customer supporting requirements...

  • Parts Manager

    6 days ago

    Mississauga, Ontario, Canada Zoomlion Heavy Industry NA, Inc . Full time

    This opportunity is Ontario, Canada.ABOUT US: ZOOMLION, a leading player in the global engineering machinery industry is growing and has positions available at Zoomlion North America's warehouse in Mississauga, Canada.Here at Zoomlion, we are looking for the most qualified applicants who are inspired by the opportunity to create innovative technology driven...

  • Senior Service Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them

  • Service Delivery Manager Sénior

    3 weeks ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...

  • Service Delivery Manager Sénior

    2 months ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...

  • Service Delivery Manager

    6 days ago

    Mississauga, Ontario, Canada Talentworld Full time $70,000

    Service Delivery Manager TalentWorld is recruiting a Service Delivery Manager in St. John's, NL for a full-time and permanent position. As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of...

  • Service Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada Epsilon Solutions Ltd. Full time

    Location: Mississauga, ON (Need to visit office 3 days a week)Require a Delivery Service Manager to support 3 Supply Chain master Data products-Must have experience & domain knowledge with supply chain.- Must have knowledge and working experience working in a Service delivery role- Must have domain knowledge on supply chainMain responsibilities...

  • Service Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    Location: Mississauga, ON (Need to visit office 3 days a week)Require a Delivery Service Manager to support 3 Supply Chain master Data products-Must have experience & domain knowledge with supply chain.- Must have knowledge and working experience working in a Service delivery role- Must have domain knowledge on supply chainMain responsibilities...

  • Delivery Service Manager

    7 days ago

    Mississauga, Ontario, Canada Viva Tech Solutions Full time

    Require a Delivery Service Manager to support 3 Supply Chain master Data products -Must have experience & domain knowledge with supply chain.Must have knowledge and working experience working in a Service delivery roleMust have domain knowledge on supply chainMain responsibilities include:Strive and promote Continuous Service ImprovementAccountable for...

  • Delivery Service Manager

    3 weeks ago

    Mississauga, Ontario, Canada infinity Solutions Full time

    Require a Delivery Service Manager to support 3 Supply Chain master Data productsLocation: Hybrid- 3 times a week to office.-Must have exp with supply chain.- Must have knowledge and working experience working in a Service delivery role- Must have domain knowledge on supply chainMain responsibilities include: 1)Strive and promote Continuous Service...

  • Delivery Service Manager

    1 month ago

    Mississauga, Ontario, Canada infinity Solutions Full time

    Require a Delivery Service Manager to support 3 Supply Chain master Data productsLocation: Hybrid- 3 times a week to office.-Must have exp with supply chain.- Must have knowledge and working experience working in a Service delivery role- Must have domain knowledge on supply chainMain responsibilities include: 1)Strive and promote Continuous Service...

  • auto parts manager

    7 days ago

    Mississauga, Ontario, Canada The 401 Group Full time $90,000

    Our P arts manager will help to ensure the efficiency and productivity of the Parts department w ill s trive to develop an action plan for the department profitability. Inventory management , including obsolete inventory. R esponsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the...

  • IT Delivery Pm Manager

    7 days ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.IT Delivery PMO...

  • Owner Operator Truck Driver

    6 days ago

    Mississauga, Ontario, Canada ALM Crown Delivery Full time

    '''Duties:''' Operate as an independent contractor and owneroperator driver Transport goods and materials to various locations Ensure timely and safe delivery of freight Maintain accurate records of deliveries and expenses Adhere to all traffic laws and safety regulations Communicate effectively with dispatchers and customers'''Requirements:''' Valid...

  • Project Manager- Parts

    6 days ago

    Mississauga, Ontario, Canada SNC-Lavalin Full time

    Project Manager - PartsIn this role, you as the Project Manager will be accountable for the successful completion of an assigned portfolio of projects varying in size and complexity. The position will be based in Mississauga, ON and reports to the Program Director. You will be accountable for the overall project execution, ensuring that the projects are...

  • Delivery Driver

    6 days ago

    Mississauga, Ontario, Canada The Woods Cannabis Full time

    The Woods is seeking a reliable on-call Delivery Driver to join our growing team and support our growth within Mississauga/Oakville. The Delivery Driver is responsible for delivering orders to the customer in a timely and accurate manner. The Delivery Driver will understand and ensure AGCO compliance with aspects such as the amount of onboard inventory...