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Service Technician

3 months ago

Langley, Canada CB Process Instrumentation & Controls Full time

**POSITION**:Service Technician

**LOCATION**: Langley, BC

**REPORTS TO**:Service Manager

**Who You Are**:
You are a one-of-a-kind service technician who, with the right training, can provide commissioning, troubleshooting, and repair of CB’s product line offerings. You support CB’s Team to achieve growth and meet company revenue targets. You are a team player and can leverage CB’s offerings when performing service tasks. You provide top notch customer service and represent CB in a professional and strategic manner.

Your core responsibilities will be troubleshooting and repair of Actuators, Instrumentation and Control Valves. Your daily activities will be mostly based onsite working with our clients to commission and troubleshoot CB’s line of products. Extensive travel will be required (mostly Lower Mainland based).

**About the Role**:

- Review vendor websites, vendor Installation, Operation, and Maintenance (IOM) manuals, and through resources provided by the Internal Team to familiar yourself with CB offerings.
- Answer telephone calls from customers via the CB Service Phone Support line.
- Process Return Material Authorizations (RMA).
- Performs basic wiring and troubleshooting of 2-wire, 4-wire, and other instrumentation devices.
- Follow instructions and vendor IOMs to perform in house service tasks.
- Perform site visits as a Secondary Service Tech, working closely with the Primary Service Tech.
- Perform tasks safely and wears PPE as necessary in accordance with the company HSE.
- Participate in all required training programs.
- All other duties as assigned from time to time.
- Provide technical support to CB employees as requested.
- Engage with AM's and BDM's to support company's product sales.
- Ability to travel domestically as well as internationally.
- All other duties as assigned.

**Required Experience**:

- Certified Journeyman Electrician or Journeyman Instrumentation Technician
- Has an ability to understand and interpret pneumatic, hydraulic, and electrical drawings/schematics.
- Ability to understand customer needs to build a customer focused solution.
- Be a strong team player to liaise between Principals/Customers/Internal Team.
- Ability to travel domestically approximately 50% travel potential, weekends possible.
- Clean drivers abstract must be provided at time of hire and annual driver’s abstracts are required.
- Strong Mechanical skills is an asset.

**Competencies**:
**Dealing With Ambiguity**

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle.

**Decision Quality**:
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

**Functional/Technical Skills**:
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

**Interpersonal Savvy**:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

**Organizing**:
Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

**Perseverance**:
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

**Problem Solving**:
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

**Technical Learning**:
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Pay: $37.00-$45.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

- Driver's License (required)
- Journeyman Certification (Electrical or Instrumentation) (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in Langley, BC V1M 2X5

Application deadline: 2024-05-10
Expected start date: 2024-05-20