Guest Services Ambassador

4 weeks ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

As a **Guest Services Ambassador** at Harbour Cruises, you’ll get to:

- Execute Front Desk, Tours & Concessions Daily Operations
- Coordinate daily tour check ins efficiently, being the local expert and main contact person for questions and support on site
- Deliver exceptional internal and external guest service with friendly and approachable demeanour
- A efficient and professional problem solver & troubleshooter
- Liaise with all other Departments for in the day-to-day operations to ensure seamless workflow between all aspects of a guest's journey
- Ensure efficient scheduling, product development, & operational procedures
- Maximize revenue by optimizing reservations scheduling and systems
- Reconcile ticket sales and cash deposits and prepares reports or financial settlements
- Maintain equipment, supplies and services as required
- Confidently utilizes our Tour Bookings and Reservation systems (Tech Savvy - Maximizing and Optimizing our systems)
- Work in a tight knit environment with all other team members to ensure seamless customer experience from Arrival to Departure
- Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team in a professional manner
- Excellent communicator, professional customer service experience with polished verbiage
- Fluent in English (Verbal and Written)
- Confident, savvy, and efficient user of administrative software programs such as (Microsoft 365, RocketRez, Cardknox etc)
- Ability to work in a fast paced and demanding environment, keeping a calm and approachable demeanour at all times
- Positive attitude, takes initiative and a team builder

**What you will bring to the team**
- Experience working in a Front Desk and fast-paced environment
- Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
- Strong foundations of accounting and record-keeping practices (ie. Cash handling, daily sales reconciliation
- At least 1 year of previous experience without Travel & Tourism industry
- Exceptional communication skills and customer service
- Experience hiring, training and managing a team
- High attention to detail (Communications, documentations etc)
- Strong verbal, typing, writing technical skills
- Familiarity with Microsoft 365, Rocket Rez desired
- A natural problem solver with a desire to impact performance
- Highly Organized and capable of multi-tasking with attention to detail
- Performs professionally and calmly under pressure
- Passion, a positive attitude, flexibility and always curious to learn more
- Food & Beverage Experience (Bonus)
- Tour Operations Experience (Bonus)

**Why join Harbour Cruises?**

At Harbour Cruises, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

- An amazing team of hospitality professionals that you will love collaborating with.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 5 months

Pay: $17.40-$19.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events

Flexible Language Requirement:

- French not required

Schedule:

- Day shif

  • Guest Experience Ambassador

    2 months ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    3 weeks ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    4 weeks ago

    Vancouver, Canada BC Pavilion Corporation Full time

    Guest Experience Ambassador Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Req #411 Monday, May 6, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. ...

  • Guest Experience Ambassador

    1 week ago

    Vancouver, British Columbia, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.As British Columbia's flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    1 week ago

    Vancouver, British Columbia, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for a casual Guest...

  • Guest Experience Ambassador

    1 week ago

    Vancouver, British Columbia, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for two casual Guest...

  • Guest Services Ambassador

    3 weeks ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Experience Ambassador

    1 month ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    3 weeks ago

    Vancouver, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for a casual Guest...

  • Guest Experience Ambassador

    4 weeks ago

    Vancouver, Canada Vancouver Convention Centre Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for two casual...

  • Guest Hospitality Ambassador

    2 weeks ago

    Vancouver, Canada Shangri-La Hotel Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular...

  • Bell Person Guest Service Ambassador

    1 week ago

    Vancouver, British Columbia, Canada Shangri-La Hotel Full time

    Create moments of joy that truly matter.Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...

  • Guest Services Ambassador

    2 months ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Services Ambassador

    2 weeks ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Services Ambassador

    3 weeks ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Ambassador

    2 weeks ago

    West Vancouver, Canada Wish Dry Bar Full time

    Wish Dry Bar is a brand new salon in West Vancouver (Since Jan 2021) Situated next to great shops and restaurants by the sea wall. Easy bus route from downtown Vancouver. Our plan to is expand Wish Dry bar in North America by offering great service to our clients and creating a very happy work environment for our employees. We offer exceptional service to...

  • Guest Hospitality Ambassador

    4 weeks ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...

  • Guest Hospitality Ambassador

    3 days ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...