Service Manager
2 weeks ago
The **Service Manager** is responsible for overseeing the daily operations of the service department, ensuring high-quality service, efficient workflow, and customer satisfaction. This role involves managing service technicians, coordinating repairs, handling warranty claims, general service department maintenance, maintaining inventory, and ensuring compliance with safety and company policies. The Service Manager plays a key role in driving profitability, efficiency, and customer retention.
**Job Duties**
**Service Operations Management**:
- Oversee and coordinate all service department activities, including trailer repairs, maintenance, and installations.
- Ensure efficient scheduling and workflow to maximize productivity and minimize downtime.
- Maintain accurate records of work orders, service history, and warranty claims.
- Implement and enforce safety procedures to comply with company and regulatory standards.
**Team Leadership & Development**:
- Hire, train, and supervise service technicians, ensuring they meet performance and quality standards.
- Conduct regular team meetings to communicate goals, expectations, and safety guidelines.
- Foster a positive, team-oriented work environment and encourage continuous learning.
- Monitor technician performance, provide coaching, and conduct performance evaluations.
**Financial & Inventory Management**:
- Develop and manage the service department’s budget, ensuring profitability and cost control.
- Monitor labor and parts costs, ensuring accurate invoicing and adherence to pricing policies.
- Work closely with the parts department to maintain appropriate inventory levels for service needs.
- Identify opportunities for additional service sales and upselling preventive maintenance packages.
**Qualifications & Skills**:
- **Experience**: Minimum of 3-5 years in a service management experience, preferably in the trailer, automotive, or equipment industry.
- **Technical Knowledge**: Strong understanding of trailer repairs, maintenance, and related systems (electrical, brakes, axles, etc.).
- **Leadership Abilities**: Proven experience managing teams, setting goals, and driving performance.
- **Customer Service Skills**: Ability to handle customer inquiries professionally and resolve complaints effectively.
- **Organizational Skills**: Strong multitasking abilities and attention to detail in managing schedules, inventory, and reports.
- **Computer Proficiency**: Familiarity with service management software, invoicing systems, and CRM systems.
**Compensation & Benefits**:
- Competitive salary based on experience
- Performance-based bonuses
- Health benefit package
- Employee discounts on trailers and parts
Our Service Department hours of operation are Monday - Friday; 9am - 6pm.
After reviewing your own set of skills you think you’re the right person for our team, we’d be happy to meet with you.
**We will only be hiring individuals with a minimum of 3 years of service manager experience**
Pay: $85,000.00-$110,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Strathroy, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (required)
**Experience**:
- Service manager: 3 years (required)
Work Location: In person
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