Service Desk Technician

3 months ago


Lindsay, Canada City of Kawartha Lakes Full time

**Job Brief**:
This position provides a single focal point of contact between technical service staff and users on a day-to-day basis, receives reports of incidents and service requests; and provides advice, technical guidance, and facilitates restoration of services.
- Employment Status:
**Permanent Full time**
- Union:
**CUPE 855 Inside**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**26/09/2024**
- Duration (if temporary):
**N/A**

Wage $31.95 - $34.56 hourly (2024)

Reports To Supervisor IT Business Relations

Department Corporate Services

Location 26 Francis Street (may have flexibility for hybrid work)

Hours Normal Working Hours 35 hours per week, possible Saturdays

Other General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements.
- Provide technical support in a computer technician/service desk capacity to facilitate exchange of information and advice;
- Communicate planned and short-term changes of service levels to customers
- Support and repair client computer and communication hardware, software and media using the city’s standard technology procedures and tools
- Participate in deployment of hardware and software
- Participate in and provide support to projects
- Provide information and recommendations to Manager for service improvement and customer training needs
- Contribute to Problem Identification processes and maintain the Service Desk databases
- Frequent travel to various work locations is required to fulfill the job duties of the position
- Perform other related duties as assigned

**Skills/Education Required**:

- Post-Secondary Diploma in Computer Systems or a related field
- Minimum 3 years of related progressive experience, preferably in a municipal environment
- ITIL Foundations Certificate preferred, along with working knowledge of service management and ITIL methodologies including incident, problem, change and configuration would be an asset
- Experience with computer installation, maintenance and repair
- Experience with network hardware, operating systems, and voice communications systems
- Experience in a Service Desk and Technical Support capacity and with using a Service Desk system
- Working knowledge of project management is an asset
- Proven client service competencies including strong interpersonal and communication skills, ability to develop and maintain cooperative working relationships both within and outside the organization, active listening and questioning skills including common structured questioning techniques; ability to reason and troubleshoot, stress and conflict management skills, ability to provide detailed and accurate verbal and written technical guidance and support to clients
- Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
- Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with mínimal supervision
- Demonstrated ability to exercise discretion and tact and to maintain a high degree of confidentiality and professionalism
- Possess and maintain a valid Ontario Class “G” Driver’s Licence
- Upon a conditional offer of employment, a Criminal Record Check will be required

**Applicants must be prepared for skill testing.



  • Lindsay, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Service Desk Level 1

    7 months ago


    Lindsay, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** **What will you do**: - Acting as first point of contact (level 1) support for Home and Community Care Support Services staff and external partners; - Receiving, triaging, and responding to Service Desk incident calls, service requests and moves/adds/changes; - Performing initial level of problem...

  • Service Desk Level 1

    6 months ago


    Lindsay, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** **What will you do**: - Acting as first point of contact (level 1) support for Home and Community Care Support Services staff and external partners; - Receiving, triaging, and responding to Service Desk incident calls, service requests and moves/adds/changes; - Performing initial level of problem...


  • Lindsay, Canada Trillium Lakelands District School Board Full time

    PERMANENT FULL-TIME COMPUTER TECHNICIAN Located out of the Lindsay Education Centre or the Haliburton Education Centre in Minden Job #EXT OCT - 202 4 - 11 - 11 - 25 **Duties of the Position Include**: Providing regular service desk functions, including taking service calls, troubleshooting, monitoring the solutions knowledge base and assisting others where...

  • Service Technician

    6 months ago


    Lindsay, Canada Polito Ford Full time

    **About Us** Polito Ford Lincoln Sales Ltd. is a family-owned dealership located in the Town of Lindsay, Ontario in the beautiful Kawarthas. We have been in business for over 30 years. **Position Summary** We are looking for a Service Technician to join our team. This position will be responsible for skilled tasks in the mechanical repair and maintenance...


  • Lindsay, Canada KLASSIC AUTO REPAIR SERVICE LTD Full time

    **Duties**: - To carry out classic car restoration activities as required. - To diagnose and rectify classic vehicle faults. - To methodically disassemble, label, photograph and store vehicle parts and assemblies. - To strip components and assess their condition and either restore or replace them. - To produce concise parts and materials requirements lists...


  • Lindsay, Canada Bob Mark Equipment Sales & Rentals Full time

    We are a dynamic employer looking for a Mobile Technician to join our team. This person will work in the Lindsay/Sunderland area, will be provided a Mobile Service Truck to support the role. We provide a great team environment, a comprehensive benefits program and company savings plan. All of our Technicians are eligible to receive a monthly bonus based on...

  • Lab Technician

    4 months ago


    Lindsay, Canada Ross Memorial Hospital Full time

    **Company Bio** Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its...

  • Lab Technician

    3 months ago


    Lindsay, Canada Ross Memorial Hospital Full time

    **Company Bio** Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its...


  • Lindsay, Canada Dyson Alarm Tech Systems Limited Full time

    Perform fire extinguisher service such as emptying, cleaning and refilling fire extinguishers. Returning serviced extinguishers back to customer site. Taking charge and organizing extinguisher returns to customer sites, inventory of extinguishers and materials for service. Assistant to our technicians: - Bringing supplies from van into customer sites -...


  • Lindsay, Canada BELFOR CANADA INC. Full time

    Position Overview Reporting to the Production Manager, the Water / Flood Technician supports emergency response and restoration projects to ensure the goals and needs of the insurance companies and our customers are being met. The Water / Flood Technician is capable of implementing water remediation procedures consistent with the IICRCS-500 Standard. Job...


  • Lindsay, Canada Lindsay Dodge Chrysler Ltd. Full time

    **Benefits**: - Dental care - Paid time off - Vision care Schedule: - Monday to Friday **Education**: - Secondary School (preferred) **Experience**: - Front desk: 1 year (preferred) - Administrative experience: 1 year (required) Work Location: In person


  • Lindsay, Canada S.J SATELLITE INC Full time

    S.J SATELLITE INC is seeking a dedicated and _experienced _Satellite/internet Technician to join our team of skilled professionals. As a Satellite/internet Technician, you will play a crucial role in installing, maintaining, and troubleshooting satellite systems to ensure seamless TV and Internet services for our customers across Ontario. If you are...


  • Lindsay, Canada BELFOR CANADA INC. Full time

    **BELFOR Restoration is looking for a Water/Flood Technician to join our Growing team!** We are Growing! Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family oriented. “At **BELFOR,** we are “restoring more than Property” - we are rebuilding homes and businesses destroyed by...


  • Lindsay, Canada BELFOR CANADA INC. Full time

    **BELFOR Restoration is looking for a Water/Flood Technician to join our Growing team!** We are Growing! Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family oriented. “At **BELFOR,** we are “restoring more than Property” - we are rebuilding homes and businesses destroyed by...


  • Lindsay, Canada DOT Communications Inc. Full time

    Full-time Technician - Alarm Systems, CCTV, Wireless/Satellite Internet & Cellular Boosters About the Company: DOT Communications is a leading provider of telecommunications and security solutions, dedicated to enhancing the safety and connectivity of our residential and commercial clients. We pride ourselves on delivering high-quality services and...

  • Satellite Technician

    6 months ago


    Lindsay, Canada S.J SATELLITE INC Full time

    _**SJ SATELLITE AND SECURITY SERVICES INC.**_ We are innovative, customer-centric, and our goal is to be an engaging and **HIGHLY efficient team** **providing the best customer service**. **The Opportunity**: We are looking for an **experienced** in field **Satellite/Internet Technician servicing the area of** **Lindsay **to join our team. - Installing,...


  • Lindsay, Canada CARMA Corp Full time

    _**Our Company**_ Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 250,000 meters installed. Operating across Canada with offices in...


  • Lindsay, Canada Race Toyota Full time

    Description We are currently seeking a detail-oriented and experienced Automotive Tire and Lube Technician to join our team. This position requires a strong work ethic, a positive attitude, and the ability to thrive in a team-oriented environment. **Responsibilities**: Perform tire replacements, rotations, and repairs Conduct routine vehicle maintenance,...


  • Lindsay, Canada Race Toyota Full time

    Description We are currently seeking a detail-oriented and experienced Automotive Tire and Lube Technician to join our team. This position requires a strong work ethic, a positive attitude, and the ability to thrive in a team-oriented environment. **Responsibilities**: Perform tire replacements, rotations, and repairs Conduct routine vehicle maintenance,...