Highway Dispatcher/driver Representative

4 months ago

Stoney Creek, Canada Earl Paddock Transportation Full time

_**Earl Paddock Transportation Inc.**_ _is powered by a skilled team that thrives on solving complex transportation and logistics challenges specializing in hauling a wide variety of flatbed shipments. At Paddock’s, we have a can-do culture in which transportation industry professionals excel. As a family-run company, Earl Paddock Transportation Inc. has always been serious about taking care of the team that drives our business. We take pride in our high rates of staff retention, and work hard to build win-win relationships with each of our team members_

We are currently looking for a _Driver Representative _ who has a passion for the transportation industry and would like to join a knowledgeable team of individuals that deal with specialized freight.
- Consistently answering the phone and dealing with driver requirements - hook up information, departure times, delay information, and other concerns as required.
- Bill shipments in the system as well as know when to manifest them or strip them from a trailers manifest in the dispatch system
- Work with multiple shared spreadsheets and keep all data current.
- Track shipments for customers
- Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
- Ensure carrier compliance with company policies and procedures
- Communicate with brokers, carriers, and the customers to resolve any discrepancies
- Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL, ACE, ACI, PARS, and PAPS, and carrier confirmation.
- Proactively communicate service risks to customers to provide proper resolution
- Many other duties as advised or required.

**Qualifications**:

- Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required
- Must be computer literate
- Must be detail-oriented and able to prioritize multiple tasks at any given time
- Able to work under pressure and spend a majority of your shift on the phone dealing with drivers, Terminal personal, as well as internal and external customers.
- Some understanding of the Dangerous Goods laws, as well as the hours of service legislation, would be an asset.
- Minimum of 3 years of experience in Supply Chain/Transportation industry is required
- Proficient in Microsoft Office Suite with the aptitude to learn new software quickly
- Problem-solving and decision-making skills with the ability to work in a team environment

**We thank all applicants for their interest, however, only those who are selected for further consideration will be contacted.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Dispatch: 1 year (preferred)

Work Location: In person

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