Towing Dispatcher

**FULL-TIME HEAVY TOW DISPATCH POSITION - METRO TRUCK GROUP, HAMILTON LOCATION.**

The Metro Truck Group is a full-service center for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are currently looking for a Heavy Tow Truck Driver to join our Metro Towing division of the Metro Truck Group of Companies.

As the **Heavy Tow Dispatcher**, you will be the critical link between our customers and tow truck operators. This role involves coordinating and dispatching heavy-duty tow trucks and recovery equipment to accident sites, breakdowns, and other emergency roadside situations. You will ensure timely and efficient service while maintaining constant communication with drivers, clients, and law enforcement agencies.

At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Metro Towing division grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for likeminded, motivated and organized individual who have a strong customer focus and prides themselves on a job well done to join our team.

**What We Have to Offer**:

- Competitive wage determined by experience - _discussed during the recruitment process_
- Newly renovated, modern facility with an energetic workplace culture
- _**Company provided benefits package**_
- _**Company provided Employee Assistance Program**_
- _**Company matching RRSP/DPSP Program**_

**Main Duties Include (but not limited to)**:

- Assign heavy-duty towing and recovery jobs to the appropriate drivers and equipment based on location, urgency, and availability
- Provide exceptional customer service by responding to inquiries, gathering relevant information, and providing clear communication on estimated arrival times and service details
- Maintain real-time communication with tow operators, customers, and any necessary external partners (police, insurance, etc.) to ensure timely and safe job completion
- Address and resolve operational challenges, such as rerouting vehicles, coordinating with repair shops, and adjusting plans based on road conditions or customer needs
- Ensure all jobs are accurately logged and completed with appropriate records for invoicing and service reports
- Work alongside Towing Manager to create on-call schedules, and related administrative tasks such as generating and processing invoices for completed tow and recovery jobs, ensuring all necessary information is documented
- Supportively work alongside department colleagues
- Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
- General house-keeping duties as required
- _**All other duties as assigned**_

**Qualifications**:

- Prior experience in towing dispatch or a related logistics/dispatching role is preferred.
- Excellent verbal and written communication skills; able to clearly convey instructions and provide updates to both drivers and customers.
- Ability to multitask and prioritize in high-pressure situations.
- Able to handle emergency calls outside regular business hours, including weekends and holidays as needed.
- Fluent in English.
- Must have reliable transportation to and from our Hamilton location.

**HOW TO APPLY**:

- Only those who are selected for an interview will be contacted - _**no phone calls please**_ _*_
- _**No agencies **_

**Location**:

- 475 Seaman Street, Stoney Creek ON

**Website**:

- ww.mtg.ca
- The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs._

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- On call

**Experience**:

- dispatching: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person