Customer Service Agent

6 days ago

SalaberrydeValleyfield, Canada EBSU Full time

Together with our customers and the quality control, sales and operations departments, you will be responsible for finding the best solutions and ensuring that they meet the customer's demands.

**Responsibilities**

As a
**Customer Service**
**Agent**, you will be responsible for:

- Manage complex or special cases and follow up within established timelines;
- Miscellaneous data entry;
- Enter product orders into our computer system;
- Process claims and warranties;
- Actively participate in service meetings and contribute to ideas for improvements;
- Collaborate with the operations department to know the delivery times according to the production schedule and inform customers;
- Perform other related duties.
- Experience in a customer service position;
- Experience in cabinetmaking and/or furniture construction is an asset;
- Bilingual both written and oral, is essential;
- Ability to manage diverse priorities and work under pressure;
- Excellent interpersonal skills;
- Excellent organizational skills;
- Knowledge of SAP software and Office suite (Word, Excel, Powerpoint) is an asset;
- Available from 10:00 am to 6:00 pm Monday to Friday.

**We also offer interesting working conditions**:

- Competitive salary based on experience;
- Full range of benefits, including group insurance and pensions;
- Health and Wellness Account;
- On-site gym;
- Positive and dynamic work environment.

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