Restaurant & Menu Administrator
2 weeks ago
Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.
We are looking for a **MENU ADMINISTRATOR,** whose role will be to support the Menu Manager, Restaurant Support and Restaurant Success Teams build and maintain excellent, client-focused, attractive menu propositions in line with Foodee’s business strategy while nurturing value-based relationships with restaurant partners. This role will provide support to new and existing restaurant partners through Foodee’s managed platform, optimizing restaurant revenue performance and order volume.
**KEY RESPONSIBILITIES**:
- Understand Foodee’s ideal menu offering, collaborating with internal sales, restaurant success and client success teams
- Support throughout the restaurant onboarding journey
- Assist restaurant partners with creating attractive menu propositions for Foodee clients
- Support Menu Manager during the restaurant partner onboarding journey and post-sales aftercare with regards to menus:
- To ensure that menus are maintained, accurate, display sensible pricing, offer a great selection with varied dietary options
- Working to improve performance over time
- Provide direction to internal teams for next steps with menu cases
- Menu maintenance for existing Restaurant Sales, Restaurant Success and Restaurant Support team
- Monitor menu update requests, follow up on escalated cases and manage enquiries in a timely manner
- Completing and analyzing menu pricing audits regularly
- Maximize Customer Satisfaction for menu offerings
- Optimizing restaurant menu offerings for all Foodee products
- Synthesize partner feedback and collaborate with both the Restaurant Success Team and Product Management on improvements to the restaurant experience
- Client experience-centric Interdepartmental collaboration
- Be mindful of market trends with menus
- Ensure that menus are tailored to customer requirements and preferences
- Liaise with third-party support for menu administration and prioritization
**REQUIRED SKILL SET/EXPERIENCE**:
- 2+ years in restaurant administration
- Menu building experience is an advantage
- Relationship Building
- Service-Oriented
- Results-Driven
- Familiarity with dietary tagging & common allergens
- Strong attention to detail
- CRM (Salesforce) Familiarity
- Experience with Excel/Google Sheets
- Ability to Interpret and Communicate Basic Trends in Partner Data
- Restaurant or Hospitality Experience
**REPORTS TO**:
Director of Operations and Service
**DIRECT REPORTS**:
None
**OUR BENEFITS INCLUDE**:
- Annual bonus plan
- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Work-from-home flexibility; fully remote applicants accepted but must be able to work 9am-5pm PST hours and be based in British Columbia or Alberta
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