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Director, Business Planning

2 months ago


Old Toronto, Canada Centricity Research Full time
p>Director, Business Transformation

Centricity Research believes that everyone deserves an opportunity to help advance medicine - for themselves and for those they love. We are committed to connecting real-world opportunities in clinical research studies with people across the globe.We are building the world's most passionate and skilled team of clinical researchers and administrative team members, who are valued and supported over an entire career.We create value for our sponsors worldwide by providing great service and timely, accurate results.

Unlike our competitors, we are building a true platform, enabling team members, patients, and partners to have the highest quality and consistent experience. We are intentional about our growth - choosing to grow where it benefits our patient diversity, capabilities, and research experience.Quality.Care.The Director, Business Transformation is responsible for leading Centricity Research's business and digital transformation and will play an integral part in achieving world-class operations using our strategic plan as a guide and focusing on problem-solving, process optimization, change management, and developing business insights. This role reports directly to the Chief Operating Officer and will regularly interact with other leaders on strategy, planning, and operational implementation.The Director of Business Transformation is at the center of accelerating Centricity's ability to deliver against its strategic and financial goals. The scope of value creation initiatives is largely focused on implementing Salesforce across the enterprise and the adjacent transformation of our other technologies, business process engineering, M&A integrations, and change management functions, using Lean/Six Sigma techniques. This leader must be comfortable deriving meaning and relevance from imperfect information based on raw data, stakeholder interviews, and operational investigations, and have a strong bias toward action.Serve as a strategic business partner to the executive team, providing data-driven insights and recommendations to support key resolution-making.Analyze current business operations, and develop and execute an annual roadmap for business optimization.Under the guidance of external consulting and development resources, project manage the design and implementation of Salesforce across the enterprise, ensuring all key milestones are met with excellence.Lead and manage cross-functional value creation initiatives from ideation through operationalization, honoring commitments for timeliness, quality, budget, business outcomes, and ensuring that SMEs are involved in the process.Develop metrics and KPIs to measure the results of transformation efforts and track the company's progress toward its strategic goals.Identify and implement best practices, creative solutions, and industry benchmarks to establish world-class business operations.Analyze complex business problems, business cases, and organizational issues and deliver meaningful recommendations guiding the development of a strategy and roadmap for implementation.Develop plans to manage end-to-end activities, success criteria, roadmap, milestones, teaming, and deliverables.Proactively mitigate risks, issues, and obstacles raised by stakeholders, ensure action items are clearly defined, assigned to owners, and driven to resolution on time.Centricity Research does not currently utilize Artificial Intelligence for screening or recruitment purposes.