Support Worker

2 weeks ago

Ottawa, Canada John Howard Society of Ottawa Full time

**Title**:Part-Time Support Worker

**Location(s)**:Carling Supportive Housing Program

**Employer**:John Howard Society of Ottawa

**Salary**:$21.08 -$23.96 per hour **based on work experience**

***Closing Date**: February 9, 2024**

**About the environment**:Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after the eligibility waiting period, and opportunities for continual learning and development.

**About who we support**:Our employees are supporting a diverse client group including youth and adults, of all genders, from a wide cross-section of social, ethnic, linguistic, and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative, and evidence-informed approaches.

**About the role**:This an exciting role that requires excellent leadership and passion for building safe and resilient communities. John Howard’s Carling Supportive Housing Program is 40 units for men, women, and gender-diverse individuals who have been experiencing chronic homelessness. The program provides semi-independent accommodation and support to individuals aged 18 and over.

As a support worker, your role will be to help foster a community of inclusion, safety, and belonging for residents while supporting the case management team with the implementation of care plans, recreational activities, daily programming, and other engagement opportunities with the residents.

**Support Worker Responsibilities**:

- Maintain a safe and supportive environment while fostering a sense of community and connection.
- Distribution of resident’s daily medications
- Daily food preparation and distribution
- Ensure that resident care plans are adhered to.
- Work collaboratively with caseworkers to maintain and update resident care plans.
- Maintain professional development through participation in relevant training, participation in supervision, and Support Worker development plans.

**Program/Building Responsibilities**
- Participate in daily life skills-building sessions.
- Intervene and provide support to client crises and basic needs.
- Implement recreation events and meaningful daily activities.
- Support the residents to follow the rules and expectations of the building and program.
- Participate in resident case conferences and team meetings.
- Assist in maintaining a positive environment for residents and colleagues.
- Complete daily housekeeping and report any building deficiencies.
- Ensure a comprehensive understanding of the Carling Supportive Housing Operations Manual and adhere to all protocols associated with that manual.
- Ensure a comprehensive understanding of the policies and procedures manual for the John Howard Society of Ottawa and adhere to all protocols associated with P&P.
- Adhere to all additional security and/or safety protocols associated with Carling Supportive Housing.
- Facilitate excellent collaborative relationships with program colleagues and provide coverage when required.
- Complete any follow-up with the coordinator as it relates to residents/building safety and emergency preparedness planning.
- Actively participate in program evaluation by completing necessary processes and documentation.
- Perform other duties as may be occasionally requested.

**Report Writing/ Administrative**
- Maintain daily log notes on SharePoint.
- Produce additional written reports, and records as required.
- Submit necessary statistical information as required.

**Qualifications**:
**Education**:

- University Degree/College Diploma in a Social Services program OR working towards completion of one.

**Preferred Experience**:

- Experience working with diverse populations. In particular, those experiencing homelessness, addictions, or varying mental health needs.
- Experience in housing/residential setting
- Experience working in a Harm Reduction environment.
- Experiences working as part of an Interdisciplinary team.

**Preferred Knowledge and Skills**:

- Competency in engaging and establishing rapport with clients experiencing mental health and substance use issues.
- Competency in using crisis management skills if required.
- Knowledge of relevant legislation (Residential Tenancies Act and Mental Health Act) as well as a clear understanding of operating within agency policies and procedures
- Basic counseling skills to support interactions, and possible case plan tasks as directed by

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