Assistant Store Manager

2 weeks ago

Hamilton, Canada Bath & Body Works Full time

REPORTING STRUCTURE:
Position Title: Assistant Manager
- Reports to: Store Manager
- Supervises: Supervisors, Key Holders and sales associates

QUALIFICATIONS:

- Proven ability to drive sales results
- Strong communication and ability to foster a customer focused selling culture
- Able to provide in the moment coaching to associates
- Availability for varied weekly shifts including weekend, closing and peak shifts
- Prior sales management experience

ROLES AND RESPONSIBILITIES:
Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager.

Building High Performing Teams
- Attract, hire, develop, inspire and retain top talent
- Coach, develop and maximize the success of all associates
- Build schedules to maximize and leverage sales results
- Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
- Build a team that works well together based on the needs of the store
- Ensure onboarding and continued training of the associate team
- Effectively and fairly manage performance as delegated by the store manager

Selling Effectiveness:

- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
- Direct workforce management activities
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins/call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state-specific guidelines)

Telling The Brand Story:

- Make good, fact-based shopkeeper decisions that keep the store full and abundant
- Lead floorset execution and sustain Magazine direction to optimize business and bring the product story to life
- Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
- Lead consistent focus on delivering emotionally engaging customer experiences
- Ensure implementation of company selling strategies
- Lead, delegate and execute store standards and maintain a safe, inviting store appearance

Operational Excellence:

- Direct inventory management activities
- Manage controllable expenses
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
- Incorporate Asset Protection and safety messages into daily operations
- Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location

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