IT Support Technician

3 weeks ago

Bolton, Canada Husky Technologies Full time

Husky Technologies TM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies TM team

GENERAL JOB DESCRIPTION:
In this entry level role, you will provide technical support for Husky computer users primarily within our Bolton Campus. This position may require shift work of weekdays and weekday afternoons.

Support is provided to campus based and remote workforce users and includes supporting all hardware, software, networks and peripheral equipment. As part of the Corporate IT Helpdesk team, you will need problem solving skills, communications, interpersonal skills and time management skills, along with patience and a customer and team friendly attitude. You will be expected to display initiative in developing new and innovative technical solutions. You require the ability to identify common problems and take ownership to ensure that the escalation process is adhered to.

KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY
- Prepare PCs for deployment to end users, organize and schedule deployment time along with assisting the end user to transfer all their data and re-install software manually as required.
- Directly interacting with users calling and fielding IT support tickets entered in the Ticket Support System
- Troubleshoot and manage incoming hardware, software or network problems
- Log all support requests
- Active directory basic account administration
- Gathering information of incident if not all information is provided by user
- Providing resolution, if possible, and administrative functions surrounding resolution
- Recognize and escalate more difficult problems to Tier 2/3 support
- Deliver efficient support to the user community

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: If appropriate, identify the specific technical/professional skills, knowledge and abilities required or preferred for this job (e.g. strong project management skills; strong interpersonal skills; report writing skills, negotiation skills, etc.)
- Installation, configuration, management, and support expertise of the following software products: Microsoft Office and various Microsoft Windows OS versions.
- Installation, configuration, management, and support expertise for workstations, printers, and network servers

QUALIFICATIONS:
EDUCATION
- High School or College graduate
- Completed basic Information Technology courses

RELATED EXPERIENCE
- 2 year in a computing environment preferred.
- Helpdesk/Support experience preferred.
- College Diploma in an IT related field preferred
- Industry designations ( A+, Network+) are considered favorable
- Minimum 1 year relevant experience in a technical support role is considered favorable
- Self-motivated, strong initiative, integrity, teamwork
- Customer service oriented
- Strong technical troubleshooting abilities
- Excellent communication skills are essential
- Windows 7/ Windows 10 troubleshooting experience
- Microsoft 2016/365 troubleshooting experience
- Windows Active directory administration
- PC Hardware and peripherals troubleshooting/repair
- TCP/IP basic networking troublesho

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