Floral Manager

2 weeks ago

Hamilton, Canada Fortinos Full time

**Overview**:
To order and merchandise floral products in order to service customers with the best possible variety and quality of creative and fresh floral arrangements while achieving maximum sales and profit.

**passion & commitment to customer service is a key driver for our Company**

**Duties and Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To be responsible for establishing correct costs and retails, under the direction of the franchisee, ensuring maximum gross profits;
- To work in and oversee responsibility for Garden Centre operations and other seasonal programs as required;
- To provide excellent customer relations through selling, educating and consulting in order to strengthen customer loyalty;
- To design innovative and exciting fresh, silk and dried flower arrangements;
- To be responsible for interviewing and selecting all new hires;
- To schedule, direct and supervise all floral department employees;
- To ensure the maintenance of safety procedures and sanitation standards, as per company policy;
- To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times.
- To perform other duties as assigned.
- Exceptional customer service skills
- Minimum of three to five years’ experience in the floral industry, preferably with two years of management experience, Garden Centre experience is an asset;
- Post-secondary education in floral design or specialized on the job training;
- Flexibility to work a variety of hours which include days, evenings and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent communication and interpersonal skills.

**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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