Direct Investing Phone Specialist

5 months ago

Ottawa, Canada TD Bank Full time

**Direct Investing Phone Specialist**:

- 415586BR

**Job Category - Primary**
- Call Center

**Work Location**
- 1595 Telesat Court

**Employment Type**
- Regular

**City**
- Ottawa

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

**Job Details**
- It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:

- Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
- Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
- Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
- Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
- Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine

**Job Requirements**
- High school diploma and one (1) or more years of relevant experience
- Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Sound communication skills to communicate unusual and/or complex content in a clear manner
- Possess computer & multi-tasking skills
- Thrive in a dynamic and time-sensitive environment
- Advanced knowledge of our business and understand the functions of our various business areas
- Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

**Additional Information**

**Currently looking ahead to September and October start dates.**

Training:

- Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory.
- 13 weeks full time paid training - Monday to Friday, 9am to 5pm
- Hours:

- Full time: 37.5 hours a week
- You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts that include weekends, 7am-10pm Monday to Sunday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift.
- French, Mandarin and/or Cantonese language skills (verbal fluency and reading) are considered an asset for this opportunity, but not a requirement.**Work From Home Transition**
You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be provided the opportunity to transition to work from home for part of the work week

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who w

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