Repair Technician I

3 months ago

Mississauga, Canada PCI Panasonic Canada Inc. Full time

Overview:
**WHO YOU ARE AT PANASONIC CANADA**:
Services and repairs a range of products sold/distributed under the Toughbook Department. Provides service and support to internal customers handling repairs of sales samples for resale or demonstration purposes and external customers direct to industrial end-users.

**Responsibilities**:
**WHAT YOU’LL DO**:
- Repairs products from assigned product lines within quality standards and standardized timeframes to minimize repeat repair. Provides repair update to management on daily assignments. Troubleshoots and identifies the warranty and non-warranty components of the repair. Provides customers with written estimates to ease communication related to non-warranty repair. Successfully completes required training seminars as instructed by Management team.
- Completes export documentation for shipments to Japan/ US repair center, for escalated issue to factory. Prepares packages for shipping. Picks up, transfers parts or provides additional support within the PCI parts logistics department as required.
- Collect information on frequently repaired units and notify management regarding frequently occurring problems. Maintain well organized and clean bench repair area that meets or exceeds safety standards. Ensures the technical work space adheres to WHMIS standards. Ensures proper maintenance of specialized tools, tests equipment and test fixtures. Ensures any maintenance of equipment is properly documented. Ensures that any defective or worn equipment is reported to management promptly.
- Supports Technical Support teams on technical service issues, acts as resource to support group in reference to customer inquiries. Participates in team resolution of issues

Qualifications:
**MUST-HAVES**:

- 2 year Community College Electronic Technician or 3 year Community College Electronic Technologist or equivalent with less than 2 years work experience.
- Basic microprocessor hardware / software theory.
- Must have good knowledge of Windows 10, Android platform and MS Office suite.
- Must have A + certification.
- Able to safely and accurately use tools and instruments supplied such as volt meters, oscilloscope and a variety of diagnostic software associated with testing products and soldering tools.
- Ability to diagnose and repair products to modular level. Some board level repair may be required.
- Good work discipline and organization skills are required.
- Excellent interpersonal and communication skills to discuss repairs with end users.

**BENEFITS & PERKS - WHAT’S IN IT FOR YOU**:
Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
- Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
- Panasonic Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Generous Parental Leave Top Up
- Education Assistance Program/ Tuition Reimbursement
- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Employee Volunteer Program - Paid Time Off for Volunteer Days
- Onsite Events
- And many more benefits & perks

**HYBRID WORK MODEL**

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

**WHO WE ARE**:
Meet Panasonic Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

**HOW TO APPLY**

Please include a PDF copy of your current resume.

**DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.**

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realiz

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