Patient Experience Coordinator

5 months ago


Pickering, Canada BODY WORKS PHYSIOTHERAPY Full time

You WANT TO HELP PEOPLE GET

ETTER
- If you are looking

or the ty
- al medical off
- admin job wher
- ou are in charge

of pushing paperwork, chasing
- n insurance payment

and havi
- to deal with
- et people al
- ay.*THEN DO
- READ FURTHER *

f you DO NOT want the o
- rtunity t
- ork with peo

from an array of health
- ls, wellness journeys, and lifestyle ambitions.*THEN DO NOT READ FURTHER
- I
- ou ARE NOT an outgoing, organized and people-oriented team
- ayer.*THEN DO NOT READ FURTHER
- *Are you
- oking to make an impact in the Pickering community?* *Are y
- ready to take your career to the next level in the
- althcare fiel

*Are you ready to prov

the extraordinary customer ser

vice experience on and off the phone?* If you have experience working remotely or from home and know how to balance home needs and work needs while working from home or remotely...*THEN READ ON
- If you are truly committed to helping people by listening and asking questions and making sure that they are getting the help they absolutely need...*THEN READ ON
- If you are truly committed to being a team player and helping build the systems and processes to better communicate and stay in touch with people...*THEN READ ON
- You will be the first step in our clients and patients’ journeys and therefore the entry point to the business When you lead the patients on their way to success, then the business is successful Do you develop deep and meaningful rapport with clients, customers and patients, and communicate effectively? This means having great listening skills and problem solving skills. Many people who call our office are looking for solutions, and they dont always know how we can help them... or how much it will cost You MUST have the desire to learn and be teachable to go through the extensive training we provide. You will help define this role You will benefit not only through salary and bonus, but from the growth you help create We are a fast growing private rehabilitation clinic in Pickering that is redefining how these services are offered. We need a person just like the one described above to help us with this growth....someone who LOVES SEEING AND HELPING PEOPLE on their journey to better health We’ve invested our money, time, and resources perfecting our practice and its business process, sales tools, and training. Because of this investment, we are looking for ONLY those that fit the description above We don’t hire backgrounds. We hire people who truly exhibit everything above. If you’ve got the stuff, young or old, we’ll know. What you get:

- One on one mentorship
- Paid training and onboarding
- Paid time off
- Support to help you achieve your goals
- Treatment (in house)
- Career courses that help you build your skillset
- Company sponsored team dinners and outings What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- Engage with the metrics on how you are doing and what areas of the role you need help with
- Participate in training on how to offer a great patient experience on the phone
- Learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Enjoy helping people, even if the environment can be fast paced at times Required Experience/Skills
- Prior Sales work in retail e.g Zara, The Bay, Aldo, etc with documented success rate.
- Superior communication skills (Verbal and Written in English) and interpersonal relations
- Problem
- solving (Ability to make right decisions to unexpected situations)
- Fast Learner and hard working (must be DETAILED oriented)
- Operate point of sale transaction terminal for accepting cash, credit and debit payments.
- Computer proficiency in electronic medical records, schedules and other basic office support software.
- Use automated systems to access, enter, and edit patient information.
- Must be good with reactivating patients (over the phone).
- Organization of the clinic/space.
- Inbound or outbound phone experience Preferred but NOT required:

- Previous experience with EMR systems
- Experienced in Physiotherapy/Chiropractic clinic set up
- Product knowledge: Orthotics, compression stockings, bracing.
- Transportation to float between clinics
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
- Additional languages an asset.
- Knowledge of general office procedures Saturday Availability a MUST Location: PICKERING Pay: $17.00-$19.00 per hour Expected hours: 35 per week Benefits:

- Company events
- On-site parking
- Wellness program Flexible Language Requirement:

- French not required Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Weekends as needed Supplemental pay types:

- Bonus pay
- Overtime pay Application question(s):

- How many years of receptionist at a Physiotherapy clinic experience do you have?
- How many years of customer service experie



  • Pickering, Canada RNR Patient Transfer Services Full time

    We are looking for compassionate, caring, responsible and reliable people to join our team of professionals. The Patient Transfer Attendant performs vital duties as a front-line worker for RNR Patient Transfer Services. Our Attendants are the face of our company in the community and in professional environments. We provide safe, timely, and customer focused...


  • Pickering, Canada RNR Patient Transfer Services Full time

    We are looking for compassionate, caring, responsible and reliable people to join our team of professionals. The Patient Transfer Attendant performs vital duties as a front-line worker for RNR Patient Transfer Services. Our Attendants are the face of our company in the community and in professional environments. We provide safe, timely, and customer focused...


  • Pickering, Ontario, Canada Voyago Full time

    Voyago seeks a reliable Patient Transport Coordinator to join their team. This is an exciting opportunity for someone who enjoys helping others and has a strong focus on safety and comfort. As a Patient Transport Coordinator, you will be responsible for transporting patients to hospitals, nursing homes, and long-term care facilities. You will also assist...


  • Pickering, Canada Health First Family Chiropractic Full time

    Join our Team at Health First Family Chiropractic! Are you a friendly individual with exceptional organizational skills who enjoys connecting with people? Do you thrive in a fast-paced environment? Health First Family Chiropractic is seeking a talented Front Desk Receptionist to be the welcoming face of our thriving clinic in Pickering, Ontario. About...


  • Pickering, Ontario, Canada beBee Professionals Full time $50,000 - $70,000

    We are seeking a compassionate Registered Practical Nurse (RPN) to join our healthcare team in Canada. The ideal candidate will have a strong commitment to providing quality patient care and will be able to work effectively in a fast-paced environment.Key Responsibilities:Assess patients' needs and develop individualized care plans.Administer medications and...


  • Pickering, Canada BODY WORKS PHYSIOTHERAPY Full time

    HELP PEOPLE GET BETTER - I you are looking for the typ al medica - ffice admin - where you are - charge of pushin - aperwork, chasi - down insurance p yments and having to deal with - set people all day *THEN DO - READ FURTHER - If you DO N - want the opportu ity to work with people - om an arr f health goals, wellness jou - ys, and lifestyle...


  • Pickering, Ontario, Canada Passionate Care Services Full time

    About the Role:We are seeking a dedicated Patient Care Specialist to join our team at Passionate Care Services. As a key member of our care team, you will play a vital role in providing high-quality patient care and support.Key Responsibilities:Accompany patients on outdoor recreational activitiesPerform other duties related to patient care and comfortSupply...


  • Pickering, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time **Patient Services Specialist on a Permanent basis at our practice in **Pickering.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...


  • Pickering, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and...


  • Pickering, Ontario, Canada Passionate Care Services Full time

    Job Title: Nursing AssistantPassionate Care Services is seeking a dedicated and compassionate Patient Care Support Specialist to join our healthcare team. As a Nursing Assistant, you will play a vital role in providing exceptional patient care and support in our care facilities.Key Responsibilities:Accompany patients on outdoor recreational activities and...

  • Care Coordinator

    5 months ago


    Pickering, Canada Lifemark Health Group Full time

    **Customer Service Representative** -** **Pickering Physiotherapy** **Part-Time** **Location: Pickering** **, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in...

  • Care Coordinator

    3 months ago


    Pickering, Canada Lifemark Health Group Full time

    **Customer Service Representative** -** **Pickering Physiotherapy Clinic** **Permanent Part-Time** **Location: Pickering **, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one...


  • Pickering, Canada Lakeridge Health Full time

    **Patient Care Manager, Medicine** - Status:_ Temporary Full Time (7 months) - Program:_ Medicine 7.5 Hour Shifts, Day Schedule (Subject to Change) - Location:_ Lakeridge Health Ajax/Pickering & Oshawa (with potential coverage at other sites as needs arise) - Wage Schedule:_ $51.302 - $64.128 per hour - UNEX:_ 2300002325 **DUTIES AND...


  • Pickering, Ontario, Canada Passionate Care Services Full time

    The role of a nursing assistant at Passionate Care Services involves providing top-notch patient care and comfort. As a member of our team, you will be responsible for accompanying patients on outdoor activities, performing various duties related to patient care, and ensuring their overall well-being.Key ResponsibilitiesAccompany patients on outdoor...


  • Pickering, Ontario, Canada MHMI Full time

    About the RoleWe are seeking a highly skilled and organized Dental Receptionist/Treatment Coordinator to join our team at MHMI. As the face and voice of our clinic, you will be responsible for providing exceptional patient care and support to our dental team.Key Responsibilities:Oversee the daily operations of the dental office, ensuring seamless...

  • Patient Care Clerk

    6 months ago


    Pickering, Canada Dialysis Management Clinics Full time

    **About us** Our vision at Dialysis Management Clinics is to model the future of healthcare. As the first and only independent community provider of dialysis in Ontario, we ground ourselves in the notion of being an agent of positive change in our healthcare system and the communities we serve. Our team knows how much we care for them. This is why, those...


  • Pickering, Canada Apex Physiotherapy & Chiropractic Full time

    We are looking for a reliable and dedicated clinic coordinator with great leadership and organizational skills with a genuine passion to serve patients and exceed expectations to support our amazing team and turn our clinic into a well-oiled machine. Must possess strong customer service skills and excellent phone etiquette. Our busy multidisciplinary clinic...


  • Pickering, Canada Apex Physiotherapy & Chiropractic Full time

    We are looking for a reliable and dedicated clinic coordinator with great leadership and organizational skills with a genuine passion to serve patients and exceed expectations to support our amazing team and turn our clinic into a well-oiled machine. Must possess strong customer service skills and excellent phone etiquette. Our busy multidisciplinary clinic...

  • Nursing Assistant

    4 weeks ago


    Pickering, Ontario, Canada Passionate Care Services Full time

    Job SummaryWe are seeking a compassionate and skilled Nursing Assistant to join our team at Passionate Care Services. As a Nursing Assistant, you will play a vital role in providing high-quality patient care and support to our clients.Key ResponsibilitiesAssist patients with daily living activities, such as bathing, dressing, and groomingMonitor patients'...

  • Nursing Assistant

    4 weeks ago


    Pickering, Ontario, Canada Passionate Care Services Full time

    About the Role:We are seeking a dedicated and compassionate Nursing Assistant to join our team at Passionate Care Services. As a Nursing Assistant, you will play a vital role in providing high-quality patient care and support to our clients.Key Responsibilities:Assist patients with daily living activities, such as bathing, dressing, and grooming.Provide...