Patient Experience Coordinator

6 months ago

Pickering, Canada BODY WORKS PHYSIOTHERAPY Full time

You WANT TO HELP PEOPLE GET

ETTER
- If you are looking

or the ty
- al medical off
- admin job wher
- ou are in charge

of pushing paperwork, chasing
- n insurance payment

and havi
- to deal with
- et people al
- ay.*THEN DO
- READ FURTHER *

f you DO NOT want the o
- rtunity t
- ork with peo

from an array of health
- ls, wellness journeys, and lifestyle ambitions.*THEN DO NOT READ FURTHER
- I
- ou ARE NOT an outgoing, organized and people-oriented team
- ayer.*THEN DO NOT READ FURTHER
- *Are you
- oking to make an impact in the Pickering community?* *Are y
- ready to take your career to the next level in the
- althcare fiel

*Are you ready to prov

the extraordinary customer ser

vice experience on and off the phone?* If you have experience working remotely or from home and know how to balance home needs and work needs while working from home or remotely...*THEN READ ON
- If you are truly committed to helping people by listening and asking questions and making sure that they are getting the help they absolutely need...*THEN READ ON
- If you are truly committed to being a team player and helping build the systems and processes to better communicate and stay in touch with people...*THEN READ ON
- You will be the first step in our clients and patients’ journeys and therefore the entry point to the business When you lead the patients on their way to success, then the business is successful Do you develop deep and meaningful rapport with clients, customers and patients, and communicate effectively? This means having great listening skills and problem solving skills. Many people who call our office are looking for solutions, and they dont always know how we can help them... or how much it will cost You MUST have the desire to learn and be teachable to go through the extensive training we provide. You will help define this role You will benefit not only through salary and bonus, but from the growth you help create We are a fast growing private rehabilitation clinic in Pickering that is redefining how these services are offered. We need a person just like the one described above to help us with this growth....someone who LOVES SEEING AND HELPING PEOPLE on their journey to better health We’ve invested our money, time, and resources perfecting our practice and its business process, sales tools, and training. Because of this investment, we are looking for ONLY those that fit the description above We don’t hire backgrounds. We hire people who truly exhibit everything above. If you’ve got the stuff, young or old, we’ll know. What you get:

- One on one mentorship
- Paid training and onboarding
- Paid time off
- Support to help you achieve your goals
- Treatment (in house)
- Career courses that help you build your skillset
- Company sponsored team dinners and outings What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- Engage with the metrics on how you are doing and what areas of the role you need help with
- Participate in training on how to offer a great patient experience on the phone
- Learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Enjoy helping people, even if the environment can be fast paced at times Required Experience/Skills
- Prior Sales work in retail e.g Zara, The Bay, Aldo, etc with documented success rate.
- Superior communication skills (Verbal and Written in English) and interpersonal relations
- Problem
- solving (Ability to make right decisions to unexpected situations)
- Fast Learner and hard working (must be DETAILED oriented)
- Operate point of sale transaction terminal for accepting cash, credit and debit payments.
- Computer proficiency in electronic medical records, schedules and other basic office support software.
- Use automated systems to access, enter, and edit patient information.
- Must be good with reactivating patients (over the phone).
- Organization of the clinic/space.
- Inbound or outbound phone experience Preferred but NOT required:

- Previous experience with EMR systems
- Experienced in Physiotherapy/Chiropractic clinic set up
- Product knowledge: Orthotics, compression stockings, bracing.
- Transportation to float between clinics
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
- Additional languages an asset.
- Knowledge of general office procedures Saturday Availability a MUST Location: PICKERING Pay: $17.00-$19.00 per hour Expected hours: 35 per week Benefits:

- Company events
- On-site parking
- Wellness program Flexible Language Requirement:

- French not required Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Weekends as needed Supplemental pay types:

- Bonus pay
- Overtime pay Application question(s):

- How many years of receptionist at a Physiotherapy clinic experience do you have?
- How many years of customer service experie

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