Aviseur Technique/service Advisor

1 week ago

Hawkesbury, Canada Hawkesbury Honda Full time

**English to Follow**

Nous sommes présentement à la recherche d'un Aviseur Technique pour notre département du service après-vente. Hawkesbury Honda a besoin de votre aide pour répondre à la demande des clients pour un service de qualité et vous pouvez le faire en vous joignant à notre équipe en tant que conseiller au service bilingue à temps plein.

Principales responsabilités:

- Accueillir les clients;
- Prendre les appels;
- Suggérer les entretiens préventifs recommandés par le fabricant selon l’âge, le kilométrage et l’état du véhicule;
- Fournir une estimation des coûts de réparation tout en expliquant clairement les travaux à effectuer;
- Exercer un suivi rigoureux des travaux et informer les clients du statut;
- Effectuer toute autre tâche connexe.
- Fermer les bons de travail de la mécanique et de nos inspections;
- Numériser les documents nécessaires pour les mettre dans le dossier du véhicule;
- Planifier les rendez-vous pour les véhicules nécessitant une inspection de la SAAQ;
- Faire le suivi sur les véhicules hors de la concession;
- Contrôler et créer des doubles de clé dans notre logiciel;
- Créer des étiquettes pour les pneus en entreposage et faire le suivi dans le tableau Excel;
- Faire le contrôle journalier de l’essence dans le logiciel destiné à cette tâche.

Profil:

- Bilinguisme (français et anglais);
- Bonnes connaissances en mécanique automobile;
- Bon communicateur (entregent);
- Bonne gestion des priorités;
- Solides aptitudes en vente;
- Désireux d’offrir un service à la clientèle de haut niveau (CSI).
- Connaissance du logiciel CDK Drive et XTime (un atout).

We are currently looking for an experienced Technical Advisor for our after-sales service department. Hawkesbury Honda needs your help to meet consumer demand for quality vehicle service and you can do that by joining our team as a full-time Bilingual Service Advisor.

**Responsibilities**:

- Welcome clients;
- Take calls;
- Suggest the preventive maintenance recommended by the manufacturer according to the age, mileage, and condition of the vehicle;
- Provide an estimate of repair costs while clearly explaining the work to be done;
- Exercise rigorous monitoring of the work and inform customers of the status;
- Perform any other related task.
- Close the work orders for mechanics and internal inspections;
- Scan the necessary documents to put them in the vehicle file;
- Schedule appointments for vehicles requiring an inspection by the SAAQ;
- Follow up on vehicles outside the dealership;
- Control and create duplicate keys in our software;
- Create labels for tires in storage and follow up in the Excel table;
- Perform the daily gasoline check in the software intended for this task.

**Profile**:

- Bilingualism (French and English);
- Good knowledge of automotive mechanics;
- Good communicator (interpersonal skills);
- Good management of priorities;
- Strong sales skills;
- Eager to provide high-level customer service (CSI).
- Knowledge of CDK Drive software and XTime (an asset).

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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