Guest Service Associate

4 weeks ago

Abbotsford, Canada Otter Co-op Full time

**Otter Co-op** is now hiring a **Part**-Time Guest Service Associate **for our** Mt. Lehman Food Store **located in Abbotsford, BC.

**Who we are**:
Otter Co-op is a diverse and growing organization with locations throughout the Lower Mainland and Okanagan. We currently operate 3 food and pharmacy stores, clothing and hardware, 26 Angry Otter liquor stores, 2 feed mills, 2 bulk petroleum facilities, a feed and hardware store in Pitt Meadows, Angry Otter Tap & Forno, Angry Otter Brewery in North Vancouver, the Highwayman Pub in Abbotsford, 37 gas station/convenience stores and growing. Our Guests and Team Members can take pride that we are a 100% Canadian company owned by our members, and have continued to grow, with sales of over $375 million and community sponsorships and donations of over $384,000 in 2021.

We are committed to giving back to our communities through our Corporate Social Responsibility Program. This year we’re committed to donating an additional $100,000 to 100 local charities for our 100th year anniversary

**What you'll do**:
The specific responsibilities of the **Guest Services Associate** include but are not limited to the following:

- Provide excellent service to guests in a courteous, efficient manner
- Process orders in an efficient and accurate manner
- Balance cash tills accurately on a daily basis
- Contribute to the Team in living the Corporate Values of **Integrity, Community and Excellence**:

- Perform other duties as assigned

**Why it matters**:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

**Who you are**:
You are looking for a career in Retail Operations and:

- Previous experience as a Cashier an asset
- Lotto and/or Food Safe certification an asset
- Must have solid understanding of basic math skills
- Excellent customer service skills with a desire to provide a great shopping experience for every guest (both internal and external)
- Above average communication, interpersonal, and conflict resolution skills
- Proven track record as a self-starter, dedicated and reliable
- Work well in a fast-paced environment
- Must be committed to a SAFE work environment
- Able to perform physical job duties including lifting, pushing, and pulling up to 50 lbs.
- ** Must have open availability to work a variety of shifts that include early mornings, afternoons, and evenings**:

- ** This position is based at the Mt. Lehman Food Store, though it may require on some occasions to travel and work at other locations as business needs arise**

**What’s in it for you**:

- Competitive Wages
- Wage increases based on hours worked & meeting expectations in the position
- Annual bonus program for all eligible team members
- Comprehensive benefits package, including extended health, dental, vision, disability & life insurance
- Employer matched pension plan
- Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
- Co-op Membership with an annual dividend payment on qualified purchases
- Education Assistance Program
- Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

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