Customer Service Specialist

2 months ago

Port Coquitlam, Canada RespLabs Medical Inc. Full time

At Resplabs Medical we offer cpap therapy products and services for sleep apnea patients helping them live a longer, healthier and happier life. If you are passionate about making a profound impact on the quality of patients’ lives, please apply, we would love to hear from you.

**Customer Service Specialist**

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

**Job Duties**:

- Communicating effectively and professionally with both clinics and patients
- Develop and maintain working knowledge of CPAP products and services offered by the resplabs group of companies.
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and/or submit documentation and orders
- Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system including authorizations and expiration dates
- Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
- Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
- Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
- Meet quality assurance requirements and other key performance metrics
- Facilitate resolution on customer complaints and problem solving
- Pays attention to detail and has great organizational skills
- Actively listens to patients and handle stressful situations with compassion and empathy.

**Competency, Skills and Abilities**:

- Excellent customer service skills
- Analytical and problem-solving skills with attention to detail
- Decision Making
- Excellent ability to communicate both verbally and in writing
- Ability to prioritize and manage multiple tasks
- Proficient computer skills and knowledge of Microsoft Office
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- Work well independently and as part of a group
- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Port Coquitlam, BC V3C 6G5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

Work Location: In person

Expected start date: 2024-10-28

  • Customer Service Specialist

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    At beBee Professionals, we are looking for a Customer Service Specialist to provide top-notch service to our customers in Port Coquitlam. In this role, you will be responsible for greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge...

  • Customer Service Specialist

    7 months ago

    Port Coquitlam, Canada Kirmac Full time

    Kirmac is a family owned and operated leader in the collision repair industry. Founded in 1973, Kirmac Collision & Autoglass' team members provide excellent customer service and quality repairs and turn the unfortunate situation of having an accident into a positive, lasting impression for our customers while supporting B.C Children's hospital through Kirmac...

  • Customer Service Specialist

    6 months ago

    Port Coquitlam, Canada Kirmac Collision and Autoglass Full time

    Kirmac is a family owned and operated leader in the collision repair industry. Founded in 1973, Kirmac Collision & Autoglass' team members provide excellent customer service and quality repairs and turn the unfortunate situation of having an accident into a positive, lasting impression for our customers while supporting B.C Children's hospital through Kirmac...

  • Customer Service Specialist

    6 months ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Specialist

    7 months ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Solutions Specialist

    3 months ago

    Port Coquitlam, Canada MAPLE LEAF SELF STORAGE INC. Full time

    Maple Leaf Self Storage has been serving Canadian families and businesses for 40 years. Maple Leaf Self Storage is a leading national self storage developer, owner and real estate manager with over 16,000 tenants in our fourteen stores in Western Canada. Ten of our stores are located in Metro Vancouver and four are located in Calgary. We are expanding! Our...

  • Customer Service Solutions Specialist

    6 months ago

    Port Coquitlam, Canada MAPLE LEAF SELF STORAGE INC. Full time

    Maple Leaf Self Storage has been serving Canadian families and businesses for 40 years. Maple Leaf Self Storage is a leading national self storage developer, owner and real estate manager with over 16,000 tenants in our fourteen stores in Western Canada. Ten of our stores are located in Metro Vancouver and four are located in Calgary. We are expanding! Our...

  • Banking Customer Service Representative

    3 weeks ago

    Port Coquitlam, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Banking Customer Service Representative & Specialist Role...

  • Customer Services Representative

    6 months ago

    Port Coquitlam, Canada BMO Financial Group Full time

    102 - 2564 Shaughnessy Street Port Coquitlam British Columbia,V3C 3G4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Banking Customer Service Representative

    3 weeks ago

    Port Coquitlam, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doBanking Customer Service Representative & SpecialistRole...

  • Customer Service Specialist

    6 months ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26...

  • Customer Service Representative

    7 months ago

    Port Coquitlam, Canada BMO Financial Group Full time

    102 - 2564 Shaughnessy Street Port Coquitlam British Columbia,V3C 3G4 Actively seeking a current student or recent graduate for this position. Fluency in Mandarin is preferred but not required. Part-time hours (18.75 hours/week minimum). Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance...

  • Customs Specialist

    7 months ago

    Coquitlam, Canada Pantos Logistics Canada Inc. Full time

    **Job description** **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of...

  • Customer Experience Specialist

    7 months ago

    Coquitlam, Canada Unlimited Gaming Tech Full time

    _**POSITION : UGT CUSTOMER EXPERIENCE SPECIALIST**_ - Unlimited Gaming Tech_ **At Unlimited Gaming Tech we strive to provide a wide variety of affordable electronics, through Canada wide e-commerce.** Duties include but are not limited to: - Testing open-box products to ensure item’s integrity is in tact, prior to selling. - Create marketplace online...

  • Customer Service Specialist

    3 weeks ago

    Port Coquitlam, British Columbia, Canada Sherwin-Williams Full time

    About UsSherwin-Williams is a leading provider of paints, coatings, and related products to professional, industrial, commercial, and retail customers. We are committed to delivering exceptional value to our customers by offering high-quality products, innovative solutions, and outstanding customer service.Job DescriptionThis role offers the opportunity to...

  • Customer Service Representative

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Port Coquitlam. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items...

  • Customer Service Supervisor

    1 month ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    **Job Summary** **Duties** - **Team Leadership**: Supervise and lead a team of customer service representatives, ensuring efficient workflow and the delivery of high-quality service. Provide coaching, guidance, and mentorship to team members. - **Training and Development**: Conduct regular training sessions to improve team performance, product knowledge,...

  • Dental Receptionist

    6 months ago

    Coquitlam, Canada Tricities dental specialist Full time

    Dental receptionist / Treatment coordinator Tricities Dental Specialist in Coquitlam is looking for a full time dental receptionist / treatment coordinator to join our fantastic team! Monday to Thursday 730-430pm We are a multi specialty office Periodontic ,Prosthodontic and Endodontic - Verify insurance coverage and assist patients with insurance-related...

  • Customer Relations and Retention Specialist

    2 weeks ago

    Coquitlam, Canada Peak Disposal Services Inc Full time

    **Position Title**: Customer Relations and Retention Specialist **Department**: Customer Service **Reports To**: Owners **Company Overview**: Peak Disposal is a leading roll-off container and waste management provider committed to delivering reliable and efficient services to our clients. We value long-term relationships, excellent customer service, and a...

  • Customer Service Representative

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and services.Resolve customer complaints in a timely and professional...