Banking Customer Service Representative
1 week ago
At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do
Banking Customer Service Representative & Specialist
Role Specifications
The successful candidate must be mobile as this role will support multiple banking centre locations in Greater Vancouver Area ( Strawberry Hill, Langley and Panorama Banking Centres ) .
The overwhelming majority of our employees say CWB is a Great Place to Work®
We're different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
Our employees love CWB. You'll love it here too.
The opportunity
The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.
Day-to-day activities
Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.
Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
Exercising your financial smarts - helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
Learning and expanding your knowledge in a way that contributes to your branch's success.
Spreading positive vibes and collaborating with a team you're proud to be a part of.
Capabilities that will take you further People first approach. You are all about people. Be it your clients or your colleagues - you like communicating and connecting with others to provide solutions and build real, lasting relationships.
Business focused. You're able to see the bigger picture. Your client focus allows you to anticipate clients' needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
Accurate. You're very detail oriented. Accuracy is a practiced skill of yours and doesn't diminish in a fast-paced, changing environment.
Knowledge seeking & growth minded. You're a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
Technologically sound. You're computer savvy - enough to move around MS Office Suite and other programs with ease.
Foundational knowledge and experience to grow from
Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector
Why work with us?
Your success is our obsession And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate CulturesTM Hall of Fame.
Wellness matters . We offer an award-winning benefits package that includes: Hybrid work environments
Everyday flexibility
Generous company-funded health coverage
Health care spending account
A flexible wellness program
generous time-away options to unplug, rest & recover
Career development. We commit to our employees' development and help them reach their professional goals with: Organization wide coaching services
Mentorship
Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
#LI-JL1
IND-JR
As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
Closing Date:
* Position closes at 12:01am on the close date identified below.
12/8/2024
-
Banking Customer Service Representative
1 week ago
Port Coquitlam, Canada CWB Full timeAt CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doBanking Customer Service Representative & SpecialistRole...
-
Customer Services Representative
6 months ago
Coquitlam, Canada BMO Financial Group Full time1161 The High Street, Unit 1 Coquitlam British Columbia,V3B 7W3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
-
Customer Service Representative
23 hours ago
Coquitlam, Canada BMO Financial Group Full time1161 The High Street, Unit 1 Coquitlam British Columbia,V3B 7W3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
-
Banking Customer Service
1 week ago
Coquitlam, Canada CWB Full timeAt CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Banking Customer Service & Sales Specialist Role...
-
Customer Services Representative
6 months ago
Port Coquitlam, Canada BMO Financial Group Full time102 - 2564 Shaughnessy Street Port Coquitlam British Columbia,V3C 3G4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
-
Customer Service Representative
3 weeks ago
Port Alberni, British Columbia, Canada BMO Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team as a Personal Banking Specialist. In this role, you will be responsible for delivering exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance on financial solutions that meet their interests.Key...
-
Customer Service Representative
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Port Coquitlam. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items...
-
Customer Service Representative
6 months ago
Port Alberni, Canada BMO Financial Group Full time3550 Johnston Road, Unit 130 Port Alberni British Columbia,V9Y 7W8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
-
Customer Service Representative
6 months ago
Port Alberni, Canada BMO Financial Group Full time7585 Pacific Rim Hwy Port Alberni British Columbia,V9Y 8Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...
-
Personal Banking Associate
2 months ago
Port Coquitlam, Canada BMO Financial Group Full time2325 Ottawa Street Port Coquitlam British Columbia,V3B 8A4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...
-
Customer Service Representative
3 weeks ago
Port Coquitlam, British Columbia, Canada McDonald's Full timeAbout the RoleWe are seeking a motivated and friendly individual to join our team as a Customer Service Representative or Food Preparation Specialist.This part-time opportunity is perfect for those who enjoy working in a fast-paced environment and providing excellent customer service.
-
Customer Service Representative
6 months ago
Port Coquitlam, Canada Gold's Gym - British Columbia Full time**CUSTOMER SERVICE REPRESENTATIVE** Gold’s Gym Port Coquitlam is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold...
-
Customer Service Representative
6 months ago
Port Coquitlam, Canada BMO Financial Group Full time102 - 2564 Shaughnessy Street Port Coquitlam British Columbia,V3C 3G4 Actively seeking a current student or recent graduate for this position. Fluency in Mandarin is preferred but not required. Part-time hours (18.75 hours/week minimum). Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance...
-
Customer Service Representative
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and services.Resolve customer complaints in a timely and professional...
-
Customer Service Representative
6 months ago
Port Coquitlam, Canada Coronation Recognition Full timeAs the Lower Mainland's largest Awards and Recognition supplier, Coronation Recognition is currently seeking a Customer Service Representative to join our Port Coquitlam team. Known for our commitment to quality service and customer satisfaction, we're looking for someone who shares our values of dedication and efficiency. **Key Responsibilities**: -...
-
Customer Service Representative
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly organized and detail-oriented Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment. As a key member of our team, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative duties.Key Responsibilities:Answer and direct...
-
Customer Service
6 months ago
Port Coquitlam, Canada Closets by Design Vancouver Full time**Customer Service/Office Representative** **Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide...
-
Customer Service Representative
3 weeks ago
Port Coquitlam, Canada National Seating & Mobility Full time**Scope** As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. **Position Reports To**:Branch Manager or Customer Service Manager (depending on the size of the...
-
Customer Service Representative
6 months ago
Coquitlam, Canada BMO Financial Group Full time1161 The High Street, Unit 1 Coquitlam British Columbia,V3B 7W3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
-
Customer Service Representative
4 weeks ago
Port Coquitlam, British Columbia, Canada Pharmasave Port Coquitlam Full timeJob Summary: We are seeking a detail-oriented and organized individual to join our team as a Customer Service Representative at Pharmasave Port Coquitlam. In this role, you will be responsible for providing exceptional customer service, processing mail and packages, and performing various administrative tasks. Key Responsibilities: Distribute mail to...
