Client Services Coordinator

18 hours ago


Nepean, Canada Access Healthcare Services Inc. Full time

**Access Healthcare Services Inc. is looking to hire a Part Time Client Service Coordinator to join our dynamic team.**

POSITION TITLE

Client Services Coordinator

POSITION PROFILE

The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.

REQUIRED SKILLS
- Excellent communication and customer service skills
- Experience with AlayaCare an asset
- Ability to prioritize and multi-task to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in Home healthcare and Scheduling program an asset
- Demonstrates professionalism and fosters a positive work culture at all times
- Capable of organizing and inputting large amounts of data with accuracy
- Able to work independently and as part of a team
- Able to follow direction

ROLES & RESPONSIBILTIES
- Processes all new referrals and incoming updates and communicates relevant information to teams as required
- Ensures care providers are scheduled effectively and efficiently to ensure client needs are met
- Communicates with patients, families and care staff regarding scheduling requirements or changes
- Provides customer service support by responding to client inquires as required
- Maintains accurate records of care provider availability
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursues positive relationships with care providers, patients and staff
- Follow up appropriately on time sensitive matters
- Resolve or escalate, as required, client/family/staff concerns/issues
- Ensures documentation is completed as per organizational policies and procedures
- Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
- Other duties as determined by the Manager, Client Services or designate

**REQUIREMENTS**:

- Experience in home health scheduling highly desirable
- 1 year of Office or Medical Administration and/or Scheduling Experience an asset
- Bilingualism preferred but not essential

**Job Types**: Full-time, Permanent

**Salary**: $18.50-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- Home and Community Healthcare: 1 year (preferred)
- Scheduling in a Healthcare Setting: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: One location



  • Nepean, Canada Access Healthcare Services Inc. Full time

    **Access Healthcare Services Inc. is looking to hire a Full Time Client Service Coordinator to join our dynamic team.** **Responsibilities may include but are not limited to**: - Exceptional organizational skills to manage incoming calls, respond to customer with a courteous and respectful manner, record and follow up on all customer requests in a timely...


  • Nepean, Canada Access Healthcare Services Inc. Full time

    **POSITION PROFILE** The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client Services Coordinator will provide overall...


  • Nepean, Canada Access Healthcare Services Inc. Full time

    **Access Healthcare Services Inc. is looking to hire a Client Service Coordinator to join our dynamic team.** **Responsibilities may include but are not limited to**: - Exceptional organizational skills to manage incoming calls, respond to customer with a courteous and respectful manner, record and follow up on all customer requests in a timely manner,...


  • Nepean, Canada Pine Environmental Services Full time

    **Purpose** The French bilingual Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as...


  • Nepean, Canada Pine Environmental Services Full time

    **Purpose** The French bilingual Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as...


  • Nepean, Canada Pine Environmental Services Full time

    **Purpose** The French bilingual Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as...


  • Nepean, Canada Gunnebo Canada Full time

    The Gunnebo Security Group is a global supplier of security products, services and solutions with an offering covering cash handling, safes and vaults, high-security locking hardware and locksmithing, entrance security and electronic security solutions for banks, retail, CIT, mass transit, public and commercial buildings and industrial and high-risk...


  • Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are seeking a highly skilled Support Services Coordinator to provide high-quality care to clients in Nepean, Canada. In this role, you will work closely with clients to understand their needs and preferences, and develop personalized care plans to enhance their quality of life.Key Responsibilities:Develop and implement personalized...

  • Coordinator

    7 months ago


    Nepean, Canada Western Ottawa Community Resource Centre Full time

    Title: Service Coordinator - BILINGUAL, Community Support Reports to: Team Manager, Community Support : The Service Coordinator, Community Support, is part of a multi-disciplinary team that addresses issues related to supporting independent community living for older adults and adults with disabilities. This position is responsible for working assessment,...


  • Nepean, Canada Francis H.V.A.C. Services Ltd. Full time

    Responsibilities: - Assist in the coordination and management of construction projects from start to finish - Collaborate with project managers and team members to ensure project goals are met - Prepare and maintain project documentation, including contracts, change orders, progress reports and closeouts - Monitor project schedules and budgets to ensure...


  • Nepean, Canada Gunnebo Canada Full time

    **Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.** **Do you want to be part of creating a safer world? **Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are...

  • Service Coordinator

    1 week ago


    Nepean, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 960 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada Cedarview Animal Hospital Full time

    Cedarview Animal Hospital is looking to add to our Client Care team. Our Client Care Representatives are the liaisons between our clients and the veterinary care team, and are responsible for a wide variety of administration tasks including, but not limited to: - booking appointments and managing a schedule for 5 veterinarians - preparing correspondence -...


  • Nepean, Canada VISTA SERVICES Full time

    **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed...

  • Junior Estimator

    7 days ago


    Nepean, Canada Dalma Forming Inc. Full time

    Dalma Forming is looking for a skilled **JUNIOR ESTIMATOR / SERVICE COORDINATOR **to join our team of Professionals. **Responsibilities**: - Preparing cost estimates on construction projects - Conducting a review of the contract documents and specifications. - Completing quantity take-off of all labour, equipment and materials required to complete the...

  • Junior Estimator

    1 week ago


    Nepean, Canada Dalma Forming Inc. Full time

    Dalma Forming is looking for a skilled **JUNIOR ESTIMATOR / SERVICE COORDINATOR **to join our team of Professionals. **Responsibilities**: - Preparing cost estimates on construction projects - Conducting a review of the contract documents and specifications. - Completing quantity take-off of all labour, equipment and materials required to complete the...