Co-op Upgrade and Migration Specialist

4 months ago


Ottawa, Canada Kinaxis Inc. Full time

About Kinaxis:
**About Kinaxis**

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team:
**Location**

This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week.

**About the team**:
As a member of our Upgrades & Migration team under the Global Customer Care group, you will provide responsive technical support to our customers and perform a range of operational activities from managing customer upgrade projects to resolving product or service issues.

**This is a 12-month position, starting January 2025 and is open only to students in a registered Co-op Program.**

About the role:
**What you will do**:

- Assist in the coordination of product updates or upgrades to our customers environments
- Conduct negotiations and influence others while being flexible and adaptable
- Assist in the creation and communicate of maintenance windows to external and internal audiences
- Implement and validate change log evidence to ensure accuracy
- Management of support case and knowledge bases articles
- Coordinate change introduction on Windows based platform with exposure to Data center maintenance
- Create and assist in analyzing Analytic Comparison report as part of a quarterly patch management program
- Attend weekly support meetings to stay advised of changes and alert the broader team to issues that may impact them
- Must adhere to all security and confidentiality requests for this position
- May perform additional projects upon request

**What we are looking for**:

- Enrolled in a post-secondary diploma or degree in a related discipline
- Excellent written and verbal communication skills
- Strong organizational skills
- Strong research and troubleshooting skills are required
- Solid working knowledge of the Windows environments

**Things that would definitely help**:

- Experience in a customer-facing technical support position

**#Coop, #Internship, #Intern, #LI-EK1**

Why join Kinaxis?:
**Work With Impact**: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

**Work with Fortune 500 Brands**: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

**Social Responsibility at Kinaxis**: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
- People matter_ at Kinaxis and these are some of the perks and benefits we created for our team:

- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons



  • Ottawa, Canada S.i. Systems Full time

    ​We are seeking a Senior Data Management Specialist to plan, convert, and migrate data on an SAP project for a public sector client.The supply chain project is integrating SAP IBP into their environment, a cloud-based solution, and the organization requires a data specialist to extract, convert, and migrate data into the new IBP solution.​Key...


  • Ottawa, Ontario, Canada S.i. Systèmes Full time

    We are seeking a Desktop Support Specialist to join our team at S.i. Systèmes to support a Windows 10 to 11 migration project. The successful candidate will provide on-site troubleshooting of network and software issues to ensure a seamless transition.About the RoleThis is a fantastic opportunity for an experienced Help Desk Specialist to take their career...


  • Ottawa, Canada Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Canada The Minto Group Full time

    **IoT Specialist (Winter Co-op) **Location: Ottawa, Ontario **Build your future at Minto!** At Minto, our mission to building thriving communities starts with our first community - our employees. We are proud to have been named one of Canada’s Best Managed Companies in 2024, a testament to our nearly 70-year legacy and dedication to providing an...


  • Ottawa, Canada Kinaxis Inc. Full time

    About Kinaxis: **About Kinaxis** In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career...


  • Ottawa, Canada Ericsson Full time

    **About this opportunity**: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at **Ericsson** you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly...


  • Ottawa, Canada Ericsson Full time

    **About this opportunity**: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at **Ericsson** you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly...


  • Ottawa, Ontario, Canada BlackBerry Inc. Full time

    BlackBerry Inc. is a leading security software and services company that provides enterprises with the technology they need to secure the Internet of Things.We are currently seeking a Co-op Student, Software Developer to join our team in a 4-month winter term position. This role will provide an opportunity to work on complex issues, reproduce problems, and...


  • Ottawa, Ontario, Canada Natural Factors Full time

    At S&C Electric Canada Ltd., we are committed to excellence and innovation in the field of electric power switching, protection, and control.About UsWe foster a culture of personal integrity, respect for people, commitment to excellence, and responsible stewardship. As a landfill-free company, we take our commitment to Team Members, Customers, and the...


  • Ottawa, Regina, Montreal, Canada S I Systems Full time

    Job Overview:We are seeking an Automation Testing Migration Specialist to support the migration of manual regression testing to automation testing. This is a permanent, full-time opportunity with a competitive salary and benefits offered.About the Role:The successful candidate will have 6+ years' manual regression QA testing experience and 4+ years' recent...


  • Ottawa, Ontario, Canada Nexus Systems Group Inc. Full time

    We are seeking an experienced Senior Microsoft Dynamics Developer to join our team at Nexus Systems Group Inc. in a key role for the migration of high-sensitive business-critical applications from On-Premise Dynamics version 8.2 to Azure Cloud with Dynamics version 9.2.Key Responsibilities:Develop and implement application development required to complete a...


  • Ottawa, Canada S.i. Systems Full time

    We are seeking a highly skilled Data Migration Specialist to join our team at S.i. Systems in a public sector SAP project.Job Description:The project involves integrating SAP IBP into the client's environment, a cloud-based solution. The organization's data currently resides on-prem as part of the legacy DRP application, reaching its end-of-life. Our ideal...

  • Vdu System Co-op

    1 week ago


    Ottawa, Canada Ericsson Full time

    **About this opportunity**: Are you a current undergraduate or student in Electrical Engineering, Computer Engineering, Computer Science or similar disciplinewho would like to join a software development team responsible for developing and testing 5G virtualized digital unit software? Do you like to focus on designing, modeling, and implementing for Cloud...


  • Ottawa, Canada MGIS Full time

    **Overview**: We are looking for Workday Financial Management Specialists with expertise in Workday Financials to support our growing team of Experts! This role is perfect for professionals who have a strong background in financial management, including General Ledger, Accounts Payable/Receivable, Financial Reporting, and Procurement. **Key...

  • Cybersecurity Expert

    1 month ago


    Ottawa, Ontario, Canada Experis Canada Full time

    We are seeking a skilled and experienced Cybersecurity Expert to join our team at Experis Canada. This role involves migrating older Intrusion Prevention Systems (IPS) to Cisco Firepower IPS, requiring in-depth knowledge of network security principles and practices.About the RoleAs a key member of our team, you will be responsible for:Migrating existing IPS...


  • Ottawa, Ontario, Canada Manulife Insurance Malaysia Full time

    At Manulife Insurance Malaysia, we are seeking a Data Specialist Intern/Co-op to join our team for the Summer 2025 term. This internship offers hands-on experience with cutting-edge business intelligence tools, allowing you to make a tangible impact while developing key technical and communication skills.The successful candidate will gain expertise in data...


  • Ottawa, Canada S.i. Systems Full time

    Job Title: Principal Database Infrastructure SpecialistEstimated Salary: $100,000 - $130,000 per annum.Job Description:S.i. Systems is seeking a highly skilled and experienced Senior Database Administrator to join our team. As a key member of our infrastructure team, you will be responsible for preparing our database infrastructure for cloud transformation...


  • Greater Ottawa Metropolitan Area, Canada Quarry Consulting Full time

    Quarry Consulting is a leading provider of expert technical support services. We are currently seeking a skilled Desktop Support Specialist to join our team on a contract basis.This role involves providing top-notch technical assistance to clients undergoing Windows 11 and iPhone migration. As a trusted advisor, you will be responsible for troubleshooting...


  • Ottawa, Ontario, Canada Telesat Full time

    At Telesat, we're a leading global satellite operator providing reliable and secure communications solutions worldwide.We're looking for a skilled Cybersecurity Engineering Specialist to join our team and focus on delivering DevSecOps services in an Agile environment.The successful candidate will manage and oversee tooling infrastructure across the company,...


  • Ottawa, Canada University of Ottawa Full time

    **Job Type**: Employee **Duration in Months** **(for fixed-term jobs): 10 **Job Family**: Business Development **# of Open Positions**: 1 **Faculty/Service - Department**: CO-OP, Employer & Business Development, Science/Engineering **Campus**: Main Campus **Union Affiliation**: SSUO **Date Posted**: octobre 28, 2024 **Applications must be received...