Site Supervisor

2 weeks ago

Toronto, Canada Achev Full time

To ensure peace of mind to our clients and staff by providing the highest level of customer service in maintaining a safe and secure environment. Lead, mentor and oversee the day to day operations of the buildings we service to ensure the safety and security of the communities we support.

**Job Description**:

- Create a strong relationship with property management and condo board members to understand the operational issues of the building
- Support concierge staff by being their first point for site issues
- Review reports / logs daily identifying any issues and update incomplete submissions
- Provide excellent customer service to guests, vendors, and building residents
- Schedule and oversee staff in building in accordance with agreed upon Elite Residential Concierge Services Inc. policy and procedures
- Provide coverage for staff who are sick, on vacation or on leave. If unable to find coverage, the site supervisor must cover the shift within reason until a backfill is found
- Escalate site related concerns/issues directly to the Area Manager while maintaining confidentiality
- Direct the Scheduling team to proactively manage overtime for site staff
- Maintain the concierge work and storage area in an immaculate condition
- Ensure that all parcels and letters are stored in an organized manner and that proper care is taken to ensure that parcels and letters are not misplaced
- Maintain a courteous, harmonious, but formal relationship with all residents and owners
- Keep an up-to-date record and report on day-to-day operations as directed by the Company
- Ensure information is passed on to each concierge on duty to ensure continuity of instructions
- Maintain a list of emergency procedures and telephone numbers
- Maintain building security by monitoring all vehicles & pedestrian traffic on property, reviewing security cameras for trespassers and criminal activity and engaging police when necessary
- Maintain key count and issue/receipt of keys to trades, building staff and contractors
- Proactively address competing priorities and negotiate a resolution acceptable to all parties
- Ensure building surveillance equipment/systems are working and accessible to staff
- Ensure that the Condominium Safety and Emergency Procedures are followed
- Review and train staff on incident report writing and building/emergency procedures including but not limited to fire alarm procedures, leaks/floods, noise complaints etc
- Create assigned reports for management
- Resolve employee complaints or escalate to Area Manager / HR when necessary
- Program and manage access control systems for the entire complex
- Ensure that staff follow H&S procedures at all time, escalate any issues to area manager
- Train, mentor and motivate staff within building / site complex, lead by example
- Provide performance feedback to Area Managers on a regular basis
- Ensure that site post orders are accurate, updated regularly and acknowledged by staff
- Work with Area Managers to ensure that contractually obligated services are met
- Perform all other duties as directed by the Company or Manager
- Maintain in depth knowledge of building rules & regulations, fire safety plan, building layout, fire alarm procedures and site post orders
- Conduct daily parcel audits and immediately notify area manager about any discrepancies
- Conduct in depth investigations by reviewing CCTV footage to determine access points and identify perpetrators in a timely manner
- Regularly review cameras to monitor staff compliance with company policies
- Prepare and submit quarterly performance reviews of site staff
- Monitor employee performance and provide constructive feedback and coaching

**Requirements**:

- Experience in security / concierge services +2 years
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Organizational skills and ability to multitask in a fast-paced environment
- Valid Ontario Security License
- Strong analytical and problem solving skills

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

Application deadline: 2023-06-21
Expected start date: 2023-07-03

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