Contract Sales Associate

1 day ago

Ladysmith, Canada Ladysmith Home Hardware Building Centre Full time

**CONTRACT SALES ASSOCIATE**

**FULL-TIME**

**HOURS: Monday to Friday 7:30AM to 4:00PM**

**JOB DESCRIPTION**:
The Contract Sales Associate is responsible for providing prompt, courteous, and efficient service to customers, advising them on appropriate merchandise and related items. They must be familiar with pricing, local building codes, types of building permits issued, and be able to prepare quotations. The Contract Sales Associate must perform all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service. DUTIES / RESPONSIBILITIES:

- Determine customers’ needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Communicate effectively and persuasively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.
- Process special orders for non-stock or out of stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Be familiar with local building codes and types of building permits issued.
- Be familiar with prices, practices, and policies of the company’s competitors.
- Help customers solve building problems.
- Keep up to date on practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Resolve customer complaints.
- Be familiar with current yard inventory and surplus items.
- Make suggestions for rule or policy changes when such changes would improve sales, profits, efficiency, morale, and / or operations in general.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation.

QUALIFICATIONS:

- High School graduation or equivalent.
- Retail experience in the home improvement industry is an asset.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- Good mathematical skills.
- Willingness to learn.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.

WORKING RELATIONSHIPS:

- Reports directly to the Store Manager or Dealer-Owner.

**Salary**: $18.00-$25.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ladysmith, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

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