Drop-in Resource Centre
2 weeks ago
**Position Summary: Position Pending Canada Summer Jobs funding**
This position is a fixed term contract of 16 weeks. Position will start May 2024. Hours of operation are Monday through Friday 8:30 am - 4:00 pm with an expected 35 hours of work per week, days of work may vary due to the nature of the position. Rate of pay is $20.50 per hour.
As part of the team you will help SMUN meet its program objectives. This position has a variety of responsibilities.
**Responsibilities**:
- Triage participants upon entry to the Centre
- Using a QR code, assess supports and needs upon the visit
- Identify practical support, case support
- Advocacy and referral to inhouse services
- Provide supports within a low-barrier, harm reduction, trauma informed framework
- Provide services to clients via referrals such as: addictions counselling, housing assistance (eviction prevention/rehousing), income matters/budgeting programs, mental health supports, health services, tenancy skills, harm reduction and community integration
- Provide opportunities for participants to find stability through services (community engagements, reconnection and reintegration with community and/or family and friends, etc.)
- Organize and oversee intake process and complete, clear and concise participant files, file notes and information
- Identify, intervene and effectively deal with emergency crisis and conflict situations
- Record keeping for program statistics as required
- Engage regular team meetings and initiate staff development as deemed necessary
**Qualifications**:
- Able to work in a busy and fast paced environment
- Some evening or special event hours may be required
- Excellent interpersonal skills
- Ability to work with individuals living with disabilities, addictions and compromised mental health
- Experience working in a team environment with proven leadership skills
- Demonstrated ability to work independently and with groups
- Demonstrated good organizational and record keeping skills
- Demonstrated good communication skills
- Ability to repeatedly lift 50 pounds
- Self-motivated, cooperative and flexible
**Requirements**:
- Education in or volunteering in a front-line capacity in a community setting
- Education in working with persons facing barriers especially as related to mental health, substance use, and trauma
- Experience in employment services an asset but not required
- Excellent literacy in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written, interpersonal, and oral communication skills in English
- Demonstrated skills in problem solving and decision making under pressure
- Ability to work as a team and on your own with little supervision
- Satisfactory clearance under the Vulnerable Sector Police Check Program
- Must be qualified to legally work in Canada
- Must be between the ages of 15-30
**How to Apply**:
SMUN is an equal opportunity Employer. In compliance with AODA, this job posting is available in alternate format upon request. To request disability accommodation, please contact Start Me Up Niagara via telephone at 905 984 5310 ext 107.
- **Due to volume we will only be contacting those selected for an interview**_._
Pay: $20.50 per hour
Expected hours: 35 per week
**Benefits**:
- Casual dress
- Employee assistance program
- On-site parking
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-05-08
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