New Patient Coordinator

4 days ago

Fredericton, Canada docbraces Full time

docbraces has a new, exciting full-time opportunity We are expanding and are now looking for
one Call Center Agent to join our Fredericton, NB team. Canadian Orthodontic Partners support a national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.
- Wages: $18/hr
- This position is an in-office role, based out of the Fredericton Call Centre.

**Key Responsibilities**:

- Place outbound follow-up calls to warm sales leads in a consistent and professional

manner.
- Receive calls from prospective patients via telephone to help them book their

consultation appointment
- Contact prospective patients who have requested a consultation appointment online
- Communicate to patients about our benefits, and values in order to schedule the

consult.
- Explain what their first consult will entail
- Reschedule patient consultation if there is a conflict
- Working with computer patient management system: look up information, data entry,

appointment scheduling
- Act as an advocate for our services and business model.
- Identify and overcome objections and concerns.
- Provide great customer experience that will exceed callers’ expectations.

**Requirements**:

- Contact Centre background preferred
- Excellent listening skills and the ability to ask probing questions, understand concerns,

and overcome objections
- Excellent interpersonal, written, and oral communication skills.
- Possess typing speed/accuracy
- Have the ability to achieve targets as required
- Effectively manage multiple priorities and adapt to change within a fast-paced business

environment
- Must possess a professional and friendly attitude and be able to quickly develop a

rapport with customers over the phone.
- Ability to learn and navigate computer software quickly.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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