Entry Level Sales
2 weeks ago
**Job Title**: Sales and Operations Manager - Pet industry
**Main Purpose of the Job**:
To grow company sales and provide customer service to new and existing clients, while managing social media initiatives, participate in staff hiring and run the day-to-day business operations. The Sales and Operations Manager will also ensure that daily operations are aligned with the business core values, mission and vision, while adhering to company policies.
**Reports to**:Owner/Management of Move Your Doggie
You will collaborate with:
- Dog Walkers
- Pet Sitters
- Administrative Assistant
**Duties and Responsibilities**:
- Set sales goals, achieve sales growth and hit sales targets
- Design and implement a strategic business plan that expands company’s customer base
- Manage social media channels
- Provide customer service, build and promote strong, long-lasting client relationships by listening and understanding to client needs
- Present sales, revenue and expenses reports with realistic forecasts to management
- Identify emerging markets while being aware of competitors and new products/services
- Recruit, hire, train and manage Walkers/Sitters
- Work with owner to identify behavior, training, and handling topics for Walker/Sitter training
- Lead efforts to develop and implement new best practices, processes, protocols & systems
- Create and present staff training presentations to the team and new hires
- Co-ordinate meet and greets with Walkers/Sitters
- Give verbal and written warnings and/or notices to staff as needed
- Is accountable and responsible for business operations and staff
- Adheres to ethical business practices and conforms to the highest standards of ethical behaviour, integrity and honesty.
**Qualifications**:
- Has excellent written and verbal communication skills
- Maintains confidentiality of all business and client related information.
- Sales experience: will be expected to show a measurable improvement in KPIs (Key Performance Indicators), including in scheduling, improved route planning, and increases in revenues and profits.
- Proficient with computers, internet, smartphone and the ability to learn Pet sitting software
- Self-aware with excellent customer service, time management skills with a strong attention to detail
**Asset**:
- Know and understand the pet industry
- Experience working with dogs of all sizes and temperaments
- Have a Dog training/ behaviour certification
- Ability to remain calm and focused in stressful situations
- Has a valid Ontario driver’s licence with a clean driving record
- Has own insured and reliable vehicle
**Working Conditions**:
- Fast-paced and changing work environment
- Home office, phone, internet, computer
- May be required to lift dogs up to 50lbs
- Will be required to interact with clients, pets and team members both indoors and outdoors.
- Will be required to supervise team members
- Cell phone and internet allowance will be provided
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
**MUST BE AVAILABLE TO START IMMEDIATELY**
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: $25.00-$30.00 per hour
Additional pay:
- Commission pay
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Move Your Doggie is committed to the Safety & Well-being of our clients, pet clients & staff. To ensure the safety and protection of everyone, Move Your Doggie continues to be aware of the latest COVID-19 information and continues to monitor the situation.
**Experience**:
- sales: 2 years (required)
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