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IT Support Specialist

1 month ago


Vancouver, Canada O2E Brands Full time

Starting January 2025, all team members in Vancouver will be required to work in-office every other week, for three consecutive days (Tuesday, Wednesday, and Thursday). Core hours of attendance will be mandatory from 9 a.m. to 3 p.m. on these days.

**A DAY IN THE LIFE**:

- Ensure that ticket SLAs are met, and that the highest possible level of employee uptime, as well as the lowest number of known errors, is achieved.
- Participate in projects designed to create or improve business services for the company in its pursuit of operational excellence.
- Document our processes and procedures in a knowledge base to support our quest for continual improvement.
- Remain abreast of existing or emerging technologies, and make recommendations on ways to solve business and process problems through technology solutions.
- Conduct and participate in training programs designed to educate and develop organization capability in basic and specialized technology areas.
- Support management as well as automation of desktop deployments utilizing solutions such as Jamf Pro and Intune.

**WHAT YOU BRING TO THE TABLE**:

- University Degree or College Diploma in Networking, Network Engineering, Computer Systems Technology, or similar.
- Comp TIA A + Certification, a strong asset.
- Must have strong communication skills, both verbal and written.
- Must be customer focused with strong attention to detail.
- Must have a strong desire to learn new technologies.
- Must be flexible and able to work adjustable hours (slightly adjustable and within reason - this role is mainly Monday - Friday, with minor adjustments) as well as within an on-call rotation schedule.
- 2-3 + years of experience working within Helpdesk / IT Support in a customer-centric environment supporting end-users, dealing with major and critical incident management.
- Strong understanding of the problem management process.
- Must have strong troubleshooting abilities.
- Experience with MDM platforms such as JAMF, Intune, a strong asset.
- Experience with Single Sign On (SSO) technologies, a strong asset. Experience with Okta is a strong asset.
- Experience supporting both PC and MAC, a strong asset.
- Experience working within Salesforce & Genesys contact center solutions would be an advantage.

**COMPENSATION AND BENEFITS**
- Salary per annum: CA $48,000 - $63,000 (Actual salary offered will be commensurate with education, experience and internal parity).
- Total Compensation Package includes extended Health & Dental. Additionally, focus on your development through our professional development programs. Speak to us to learn more about what we offer.

**ABOUT US