Lead, Indigenous Patient Experience, Cultural
3 weeks ago
**Lead, Indigenous Patient Experience, Cultural Safety and Partnerships**
PHSA Corporate
Vancouver, BC
**What you’ll do**
- Provide Indigenous Thought Leadership, walk alongside Program and Corporate Leads to support the implementation and evaluation of Action Plans. With the aim of improving patient experience and health care outcomes for Indigenous peoples, ensure alignment with PHSA’s Strategic Plan, Health Standard Organization: Cultural Safety and Humility Standard as well as legislative obligations and provincial commitments of DRIPA, the Calls to Action of Canada’s Truth and Reconciliation Commission, and the findings and recommendations of In Plain Sight.
- Manage the promotion, monitoring and evaluation, ensuring effective systems, practices, policies and timelines are met.
- Provide leadership and education on principles of Indigenous-specific anti-racism, Indigenous cultural safety and humility, patient experience, community engagement with health professionals, leaders, and researchers across PHSA, with the aim of transforming service delivery, research, and organizational culture. Identify educational needs that support program and organizational objectives. Facilitate seminars and workshops. Develop educational tools. Use effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of outcomes and operational requirements.
- Identify critical barriers and issues impacting PHSA’s commitment to providing anti-racist, culturally safe and person
- and family-centered care to Indigenous patients, clients, and families by assessing outcomes, gathering formal and informal data, recommending corrective actions, and leading and supporting actions.
- Identify and evaluate new initiatives, partnership opportunities, new developments, and trends in Indigenous health services planning through literature reviews, connections with peers at other organizations, professional associations as well as attendance at seminars, workshops, and conferences.
- Build partnerships with Indigenous partners, agencies, and groups across BC, in conjunction with the directors and staff, regarding Indigenous health issues, with the goal of optimizing opportunities for collaboration and ensuring an integrated and coordinated approach to improving health care, cultural safety and patient experience.
**What you bring**
**Qualifications**:
- A level of education, training, and experience equivalent to a master’s degree in health services administration, Social Justice, Transformative Organizational Change or relevant health care discipline with a minimum of five (5) years recent, related experience in project management as well as facilitating and managing consultation processes involving a wide range of partner groups, including Indigenous health organizations.
Skills & Knowledge
- Demonstrated knowledge of Canadian colonial impacts on Indigenous peoples in social and health contexts, including gendered colonial violence supported by significant knowledge of Canadian and Indigenous ideologies.
- Demonstrated extensive knowledge of health issues, and especially the determinants of health, legislation and public policy affecting Indigenous peoples.
- Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019) and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resour
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