Itam Analyst

**Position Summary**

The IT Asset Management Analyst is responsible for carrying out enterprise Asset & Configuration Management activities.

Job Responsibilities:
Responsibilities of this role include (but are not limited to):

- Ensure Advance Shipping Notice files received from vendors are processed accurately.
- Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.
- Ensure Asset and Configuration models within Service Now are maintained.
- As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
- Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
- Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.
- Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).
- Analyze data to discover and resolve asset and configuration discrepancies.
- Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.
- Ensure asset-to-configuration item creation is occurring and accurate. Work with hub aligned asset management teams to identify and resolve missing data records.

SKILLS AND QUALIFICATIONS:
**Required**
- Solid knowledge and experience of ServiceNow.
- Enthusiasm and dedication to drive continual improvement and, or change.
- Excellent analytical, documentation and communication (both verbal and written) skills.
- Process and detail orientated with a methodical and planned approach to achieving goals.
- Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
- Be comfortable with ambiguity, thrive on change and engender a collaborative approach. Act as an advocate for the IT Organisation both externally and internally.

**Preferred**
- Bachelor’s degree in Information Technology or a related field.

**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At **WSP**:

- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable

Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.