Technical Analyst

4 weeks ago

Victoria, Canada ISM Canada Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you

Position Title: Technical Analyst

Pay Range: 21

Department: Technology Engineering Services

Bi-weekly Salary: $2919.04 to $3340.22

Bi-weekly Work Schedule: 75 hours

Location: Regional (remote), must reside in BC

**Job Type**: Auxiliary

Auxiliary Term: ending August 2, 2024

Closing Date: March 15, 2024
- Applications will be reviewed and considered upon receipt prior to the closing date._

Accountabilities
- Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests. Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.
- Receives and resolves, (or assists in the resolution of), assigned Level 2 and 3 tickets forwarded from other service delivery units.
- Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.
- Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.
- Participates in the development and documentation of systems standards, configuration standards.
- Drafts Technical Information Bulletins for service delivery units and service partners. Provides information sessions as required.
- Researches technical information and hardware/software capabilities to recommend improvements.
- Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information. Publishes knowledge on appropriate knowledge base. Determines level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.
- Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.
- Conducts problem and trend analysis and makes recommendations to improve operations.
- Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded. Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.

Who You Are

Education and Experience
- Related degree or an equivalent combination of relevant experience, education and/or training.

Technical experience analyzing and resolving complex problems in the following areas:

- Windows 7 or later Operating Systems
- Microsoft Office 2010 or later
- Active Directory Group Policy Objects
- Microsoft Azure Active Directory
- Microsoft InTune
- Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable

Skills and Abilities

We are looking for:

- An excellent communicator who is able to prepare, edit, and proof-read a variety technical Materials and connect with their audience, both orally and in writing, by providing clear information at the appropriate level and responding accordingly to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.
- A kind individual who knows the importance of listening and deals effectively with demanding and sometimes frustrated individuals or groups at various levels, remaining focused on outcomes, and responding appropriately in order to clarify or resolve issues.
- A proactive individual who organizes and manages fluctuating workload effectively, efficiently and independently in a variety of operational settings, achieving results within the assigned time frames.
- A focused individual who analyzes technical issues systematically, pays attention to detail, identifies options, draws logical conclusions and develops appropriat

  • Technical Support Analyst

    1 month ago

    Victoria, Canada The Corporation of The City of Victoria Full time

    **Job Description**: **Competition #24/51** **Internal/External Posting** **Closing date: March 05, 2024** **Technical Support Analyst (Continuous)** **Information Technology Department** The City of Victoria continues modernize its IT environment by leveraging hyperscale cloud delivering efficient, effective, and secure technology to staff and the...

  • Technical Support Analyst

    1 week ago

    Victoria, Canada The Corporation of The City of Victoria Full time

    **Job Description**: **Competition #22/262A** **Internal/External Posting** **Closing date: February 23, 2023** *** **Technical Support Analyst (Continuous)** **Information Technology Department** The City of Victoria continues modernize its IT environment by leveraging hyperscale cloud delivering efficient, effective, and secure technology to staff...

  • Technical Support Analyst

    1 week ago

    Victoria, Canada City of Victoria Full time

    **Competition #22/262A** **Internal/External Posting** **Closing date: February 23, 2023 ***Technical Support Analyst**: **(Continuous)** **Information Technology Department** The City of Victoria continues modernize its IT environment by leveraging hyperscale cloud delivering efficient, effective, and secure technology to staff and the public. Reporting to...

  • Technical Business Analyst

    3 days ago

    Victoria, Canada Total Systems Solutions Consulting Inc. Full time

    **Technical Business Analyst - Emergency Services NextGen 911** **THE OPPORTUNITY** The **consultant is expected to start as soon as possible **and the **contract length is 2 years**. **Project Context** BCEHS requires a Senior Technical Business Analyst to support the NG9-1-1 Project and to transition it to an IP based 911 call-handling platform on an...

  • Quality Assurance Analyst

    1 month ago

    Victoria, Canada Ignite Technical Resources. Full time

    On behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Quality Assurance Analyst **for a **12 month contract **opportunity. **Role**: This role is responsible for providing testing and validation services to ensure project meets organizational standards and end-user requirements. The project is the implementation...

  • Isl 18r

    1 month ago

    Victoria, Canada BC Public Service Full time

    Posting Title- ISL 18R - Technical Support Analyst- Position Classification- Information Systems R18- Union- N/A- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $58,319.24 - $66,096.20 annually- Close Date- 1/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Office of the Ombudsperson- Ministry...

  • Intermediate Technical Analyst, Service Desk

    5 days ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK** **12-month Term** **Victoria** You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the...

  • Intermediate Technical Analyst, Css Security

    1 month ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, CSS SECURITY SYSTEMS (LENEL)** Victoria We are seeking a Security Systems Technical Analyst to ensure the integrity of, as well as enhance, our corporate electronic security infrastructure. Working within a highly collaborative team-focused environment within Corporate Security, this critical role works to...

  • Technical Support Analyst

    4 weeks ago

    Victoria, Canada BC Assessment Full time

    BC Assessment is currently looking for a permanent Technical Support Analyst to join our Service Operations Team at the Uptown office in Victoria. Organization Overview BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to providing real property information. BC...

  • Intermediate Technical Analyst, Service Desk

    6 days ago

    Victoria, Canada BC Ferries Full time

    **INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK** **12-month Term** **Victoria** You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the internal BC Ferries...

  • technical support analyst

    1 month ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationNo degree, certificate or diplomaTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response...

  • technical support analyst

    1 month ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: No degree, certificate or diplomaExperience: 5 years or moreTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • Windows & Network Technical Analyst

    1 month ago

    Victoria, Canada MYRA Systems Full time

    Accepting resumes until: Position Filled Location: Victoria, or remote anywhere in Canada Are you looking to work with technology and maybe live on the west coast? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do...

  • Windows and Network Technical Analyst

    1 month ago

    Victoria, Canada MYRA Systems Full time

    **Accepting resumes until**:Position Filled **Location**: Victoria, or remote anywhere in Canada - Are you looking to work with technology and maybe live on the west coast? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most...

  • Isl 24r

    2 weeks ago

    Victoria, Canada BC Public Service Full time

    Posting Title- ISL 24R - Analyst, Technical Architecture- Position Classification- Information Systems R24- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations,...

  • Intermediate Technical Analyst, Linux/unix

    1 month ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST - LINUX/UNIX** Victoria **The role** As a key member of our Information Technology team, you are responsible for providing technical expertise in the areas of server administration, virtual server technology, storage area networks, backups and recovery, and performance management. You work in the areas of...

  • Technical Service Desk Analyst

    4 weeks ago

    Victoria, Canada Tecnet Canada Inc Full time

    **Service Desk Analyst** **About the Company** **Job Overview** Tecnet is looking for an individual to work with our Service Desk Team. The successful applicant has a customer service focused attitude, strong communication skills, takes pride in attention to detail and accuracy, and is a team player. A minimum of 3 years of Service Desk experience is...

  • Isl 21r

    3 days ago

    Victoria, Canada BC Public Service Full time

    Posting Title- ISL 21R - Technical Analyst- Position Classification- Information Systems R21- Union- GEU- Work Options- Remote- Location- Multiple Locations, BC CA - Prince George, BC V2N4P7 CA - Surrey, BC V4P 1M5 CA - Vancouver, BC V6B 0N8 CA - Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $67,728.87 - $77,012.22 annually- Close Date- 11/22/2023- Job...

  • Intermediate Technical Analyst, Windows

    1 month ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST WINDOWS** Victoria As a member of the technology team you are responsible for managing a complex virtualised Windows server environment and storage infrastructure. You are highly collaborative, have excellent interpersonal, communication, analytical and problem solving skills, with an ability to...

  • Intermediate Technical Analyst, Service Desk

    5 days ago

    Victoria, Canada BC Ferries Full time

    Job Description INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK 12-month Term Victoria You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to...