Parts Advisor

2 weeks ago

Chilliwack, Canada Mountain Pacific Mechanical inc Full time

Mountain Pacific Mechanical Inc. is currently seeking a motivated and experienced Commercial Truck Parts Advisor to join our team. This is a great opportunity to join a family-oriented business known for its excellent work environment.

**Responsibilities**:

- Fulfill customer orders for parts and accessories
- Maintain accurate inventory stock levels
- Utilize retail math skills to calculate pricing and discounts
- Research market trends and competitor pricing to ensure competitive pricing strategies
- Utilize Excel or other software to track and analyze sales data
- Maintain a clean and organized parts department
- Provide exceptional customer service and phone etiquette

**Skills**:

- Strong organizational skills to effectively manage inventory and orders
- Proficient in basic math calculations for pricing and discounts
- Knowledge of dealership operations and parts department procedures
- Excellent phone etiquette and communication skills

As a Parts Advisor, you will play a crucial role in ensuring the smooth operation of the parts department. Your responsibilities will include order fulfillment, stock management, utilizing retail math skills, researching market trends, maintaining an organized workspace, and providing exceptional customer service. To excel in this role, you should have strong organizational skills, proficiency in basic math calculations, knowledge of dealership operations, and excellent phone etiquette. Join our team today and contribute to our success

Shift Options:

- 4x12 Night Shift Tuesday-Friday 3pm-3am
- 4x12 Wednesday to Saturday Day Shift 7am-7pm

**Duties**:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and transactions -Coordinate and
- Effectively communicate with the service team to ensure smooth workflow and timely completion of repairs - Utilize Fullbay software for parts tickets, invoicing, and other administrative tasks
- Provide exceptional customer service, addressing any concerns or issues in a professional manner

**Requirements**:
Previous experience working in a fast-paced environment, preferably in a similar role
- Strong computer skills, with proficiency in Fullbay software preferred
- Experience in the trucking parts industry is highly recommended - Excellent communication and customer service skills - Ability to multitask and prioritize tasks effectively
- Must be a team player and work well with others
- Previous experience in a parts advisor role or similar position preferred
- Knowledge of auto body repair, tire service, air brake, oil change, diesel engine repair, aligning, transmitting, brake repair, and suspension systems
- Strong communication skills and ability to effectively explain technical information to customers
- Excellent customer service skills and ability to handle difficult situations with professionalism
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Salary**: $24.00-$36.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

**Job Types**: Full-time, Apprenticeship

**Salary**: $22.00-$38.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Chilliwack, BC V2R 3W8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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