Client Services Manager

18 hours ago


Lethbridge, Canada JMP Solutions Full time

The role of a Client Service Manager will be to continue to strengthen and develop the relationship with select clients, develop new client relationships, and act as the primary interface between the customer and JMP in the Lethbridge market. The Client Service Manager will be responsible for managing the complex relationships between client personnel, JMP resources and the general contractors that JMP directly works with. Reporting to the Calgary Branch Manager, this is a tremendous opportunity for an individual who enjoys the excitement and challenge of delivering controls solutions, managing projects, and building relationships with select clients to grow JMP’s footprint in a new market.

As Client Service Manager, you will also be responsible for virtually all technical work with respect to projects and services provided to customers. You will have a pivotal role in solving our customers’ business problems, using your creativity and technical expertise to create, design and implement innovative controls systems solutions. Be on the front lines interfacing with customers while providing tier-1 service and support and value-added expertise in the areas of project management and business development.

**What would a typical day be like?**
- Manage the existing client relationships in Lethbridge & the surrounding area; strengthen the partnerships with both the clients and related contractors
- Determine client needs and provide or propose services/solutions
- Act as the central contact person for all matters with clients in the region
- Lead and take responsibility for project deliverables, internal quality control standards, and cost control
- Management and technical execution of a wide range of automation projects, including electrical design, PLC/HMI design & programming, testing, troubleshooting, and support
- Assist in business development, proposal development and pricing
- Work closely with the Calgary Branch Manager to support all business unit priorities

**What qualifies you for this opportunity?**
- 7+ years experience in a technical role, with demonstrated capabilities to design and program PLC & HMI-based control systems; Rockwell/Schneider experience preferred
- Excellent listening and communication skills
- Ability and desire to create proposals AND execute some or all the technical work required to support regional growth
- Develop relationships and turn new beachhead customers into key walletshare accounts
- Ability to travel; although this position is focused on local clients and mínimal travel is required, CSMs should have the ability to travel within Canada and the US

**What does JMP Offer You?**

Here at JMP, we offer a very generous compensation and benefits package including:

- Health
- Dental coverage
- RRSP Matching
- 401K Matching
- And more

**Convergix**

CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.

We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.

**JMP Solutions (a Convergix Company)**

One of the fastest growing Systems Integrators in the world, and the only company in the world who is a Rockwell Automation Solution Partner and CSIA Certified. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021.

**What does JMP value?**

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.
- **Integrity**: We do what we say we will do, every time, all the time.
- **Relationships**: We identify professional working relationships and create opportunities to develop those relationships
- **Collaboration**: We team together to achieve far more than we could on our own
- **Leadership**: We value people who lead by example, take pride in what they do and inspire others
- **Respect**: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
- **Excellence**: We set high standards of performance for ourselves and our team

**Why join the JMP team?**

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a re



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