Customer Service

3 weeks ago


Burnaby, Canada 123Dentist Full time

123Dentist is Canada’s largest majority dentist-owned network of dental practices with more than 425 locations nationwide and in excess of 5000 employees. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they’re best at - being a dentist

We are looking for a highly motivated

This role will be based at our Burnaby Head Office and is an
**on-site** position.

**Responsibilities and Duties**:

- Monitor, support, and collaborate with those clinics with low utilization in order to increase and optimize utilization by providing the necessary tools, resources, and reporting
- Provide training on our procurement platform to newly acquired and existing 123Dentist clinics
- Provide input to internal processes to improve the efficiency and effectiveness of support to offices
- Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices
- Supporting the onboarding team with procurement platform setup for clinics
- Supporting offices for sample requests
- Processing and supporting equipment orders with multiple vendors
- Other duties as directed by the VP, of Procurement or designate

**Education, Credentials, Qualifications**:

- Diploma-level (or higher) education in a related field from a recognized education institution preferred but not mandatory

**Required Skills & Abilities**:

- 3 or more years’ experience in the customer service field - prior experience in the dental industry is preferred but not mandatory
- Self-motivated with excellent organizational and time management skills
- Experience using an integrated online purchasing system is required - Dentira and/or Coupa supply ordering system experience is preferred but not mandatory
- Ability to liaise and build rapport with a wide variety of stakeholders at all levels
- Excellent problem solving and decision-making skills
- High level of verbal and written communication skills
- Strong attention to detail
- Hands-on approach and able to handle large volumes of work to tight deadlines
- Excellent multi-tasking skills
- Demonstrable competence in MS Excel/Teams/PowerPoint and comfortable operating at an Intermediate or Advanced level

**Working Conditions**:

- Dynamic, supportive and friendly office environment with excellent corporate culture
- Flexibility to meet deadlines and deliverables
- Ability to adapt to a changing and growing business environment
- 123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._



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